Windows 10: Device Performance & Health Status unknown

Discus and support Device Performance & Health Status unknown in Windows 10 Drivers and Hardware to solve the problem; I was reading how to troubleshoot Device Performance & Health Status unknown and followed a few steps like opening cmd and add commands but still its... Discussion in 'Windows 10 Drivers and Hardware' started by GeraldMiguel.wfh, Apr 12, 2020.

  1. Device Performance & Health Status unknown


    I was reading how to troubleshoot Device Performance & Health Status unknown and followed a few steps like opening cmd and add commands but still its the same.

    :)
     
    GeraldMiguel.wfh, Apr 12, 2020
    #1
  2. [Suejin] Win User

    Device performance & health status unknown in Microsoft account

    Hello Ian,

    My name is Jin and I am an Independent Advisor. I can see that you are checking the status of your other device via your Microsoft Account.

    It's showing "Status Unknown" as that device is currently offline. The device needs to be turned on and currently connected to the internet to check the real time device performance and health.

    I hope this clears up your concern.
     
    [Suejin], Apr 12, 2020
    #2
  3. Device performance & health status unknown in Microsoft account

    Hi everyone,

    When I sign-in to my Microsoft account, the "Device performance & health" under "Windows Defender settings" is showing "Status Unknown" and this is shown in the screenshot below. How do I get my computer's "Device performance & health" connected to my Microsoft
    account? Could anyone help me with this problem please?


    Device Performance & Health Status unknown a281f6ef-44ba-4eb9-8347-567cf4605af8?upload=true.jpg
     
    Ian Chen54321, Apr 12, 2020
    #3
  4. [Suejin] Win User

    Device Performance & Health Status unknown

    Device performance & health status unknown in Microsoft account

    Just manually run Windows Defender. The information that shows from the Microsoft Account (device performance and health) comes from Windows Defender. If you are using a 3rd party anti-virus that section will show as unknown status. You can either switch
    temporarily to Windows Defender. I have verified this with my 2 PC's.
     
    [Suejin], Apr 12, 2020
    #4
Thema:

Device Performance & Health Status unknown

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