Windows 10: Device performance & health

Discus and support Device performance & health in Windows 10 BSOD Crashes and Debugging to solve the problem; hi , my device performance & health shows a "status unknown " and my pc performance is too slow at present time when I am update a window before... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by YASH PRATAPSINGH, Aug 15, 2019.

  1. Device performance & health


    hi , my device performance & health shows a "status unknown " and my pc performance is too slow at present time when I am update a window before two-four days and some time its start a more than 4-6 min . I am scan full scan pc with help of support assist a "full scan" . but it work slows ,please solve my problem

    :)
     
    YASH PRATAPSINGH, Aug 15, 2019
    #1
  2. Anna Bon Win User

    Device Performance & Health feature

    This can be an issue with the old driver, update or hardware. However, for us to fully identify what is causing the issue, we may need to perform some troubleshooting steps. Please follow the steps below and check if it helps:

    Step 1: Use System File Checker to check for system file corruption.

    • Right-click (or press and hold) the Start 
      button, then select Command Prompt (Admin).
    • Enter sfc/scannow(note the space between "sfc" and "/").
    Step 2: Perform a clean boot. It will start Windows by using a minimal set of drivers
    and start up programs. It will also eliminate software conflicts that could occur when you install a program, or an update, or when you run a program in Windows.

    Once done, check if your Device Performance & Health will work and generate a report.

    Let us know the result of the suggested steps.

    Thank you.
     
    Anna Bon, Aug 15, 2019
    #2
  3. Jelu Cal Win User
    Device and performance & health

    Hi,

    The result of the Health report is indicative of an issue with the device drivers. To better understand your concern, we'd like to know the following:

    • If you're able to check if there are pending updates per device driver on your PC. To do this, see screenshot below.


    Device  performance & health 24cf136e-ef70-4ca4-aa6b-bf283c71a623.png


    • If you're able to see the details of the Health report by clicking the Learn more button.


    Device  performance & health b6b886a4-f1b6-46c5-83e4-2abf59a62d90.png


    • The last activities that you've performed on your device prior to your concern.
    • If you're referring to the Hardware and Devices troubleshooter when you mentioned about running the troubleshooter.
    • The version of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this

      link
      .

    We look forward to your response.
     
    Jelu Cal, Aug 15, 2019
    #3
  4. Anna Bon Win User

    Device performance & health

    Device Performance & Health feature

    Thank you for letting us know the result Verdie. Since this issue happened right after Creators Update, we suggest that you delete the update first. Once done, let us perform the Media Creation Tool on your Windows 10. This will help refresh the system further.
    For detailed instructions, please check this link. After this, we can reinstall the Creators Update.

    Lastly, please check if you can then generate a report on Device Performance & Health feature.

    Keep us updated with the result of the steps given.

    Thank you.
     
    Anna Bon, Aug 15, 2019
    #4
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Device performance & health

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