Windows 10: Device returned to S mode after removal

Hi All,

Recently did some work for a client including setting up a new device. It shipped with Windows 10 S and he wanted it changed to home. I followed the usual by logging into the Windows Store and making the switch, which went through without issue. I confirmed the switch after a reboot and I was able to install and run multiple 3rd party apps (Chrome, VLC, Adobe Acrobat etc).

Couple days later I received a call from him saying he couldn't open chrome. I dropped by and saw that the device had returned to S mode and would no longer allow 3rd party apps to install or run. I have tried to run through the switch back to Home, however it hangs and ultimately gets no where.

Has anyone run into an issue like this before? Would appreciate any help I could get.

Things I've tried:

• Updating fully to latest version
• Rebooted into safe mode (with networking)
• Various internet connections
• Various store logins
• Resetting store
• Updating store

submitted by /u/mwiltshire776
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:)

 

Remove Devices

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing the device from your Microsoft account as it keeps popping back after removing.



It could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your profile. I would suggest you to remove the device from OneDrive
and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
2. Now on the left hand pane click on PC’s.
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.

If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

Bluetooth is paired but not connecting to any device

Hi,

Thank you for posting your query in Microsoft Community.
We understand your concern, but in order to help you better I would like you to answer the questions stated below;

• Do you get any error message when connecting the device?
• Are the drivers updated?

Step 1:

I would like to suggest that you log into Safe Mode with networking and check if the issue persist, if not try the steps below.

• Open Run Command (Windows button +R)
• A dialog box will open type “msconfig”
• Locate and select the Boot tab and select Safe with Minimal as option.
• Restart Computer
• Follow the same procedure and uncheck the safe box in Boot tab to return to normal desktop mode.

Step2:

I suggest that you update your Bluetooth and Touchpad drivers. Follow the steps below to perform an update.

• Click on the Start button, and type “Device Manager” on the search bar.
• Open Device Manager, expand “Bluetooth”.
• Find and double-click on Bluetoothfrom the left panel to uninstall.
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.
• After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.