Windows 10: Devices Disappeared from Family Safety

Discus and support Devices Disappeared from Family Safety in User Accounts and Family Safety to solve the problem; Hello, I work for a non-profit where we use Microsoft Family Safety to limit users access to certain websites. We had added a new account to our 25+... Discussion in 'User Accounts and Family Safety' started by Katie Bailey KBailey, Apr 5, 2021.

  1. Devices Disappeared from Family Safety


    Hello,


    I work for a non-profit where we use Microsoft Family Safety to limit users access to certain websites. We had added a new account to our 25+ devices 1 year ago. They all appeared on the device list and had family safety activated. Out of our 25+ devices, only 3 appear on the device list as of today. We're stumped as to how so many devices have been removed from the device list thus the family safety and now have open internet access.

    • They are all logging in using a Microsoft account, not a local account
    • Family safety is activated and shows it's limiting websites
    • "Age" of the account is 13 which is what we want
    • None of the people using the devices have the admin password to change family safety settings and neither me nor my supervisor had removed these devices from the device list
    • All devices are Windows 7 or 10


    What's interesting is that in our "family" we also have a second account. Most if not all devices show up in the device list for that account, but not the one listed above. All 25+ devices have both accounts. Both accounts have the same settings on the admin and device ends, the only difference is which websites are allowed on each account.


    What would be the reason that so many devices have been removed from the family safety on one account but not the other in the same family and how can we fix this? We'll accept a work around, but we're more looking for the root cause of the issue and a viable solution.


    Any advice would be greatly appreciated.


    -Katie

    :)
     
    Katie Bailey KBailey, Apr 5, 2021
    #1

  2. Family Safety - add device to child profile

    Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)


    Devices Disappeared from Family Safety 7618e897-2574-4517-80ca-0ef18325dda6.png


    After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

    Regards.
     
    Jordan Dom, Apr 5, 2021
    #2
  3. Unable to block youtube using family safety

    Hi,

    Thank you for updating with the status of the issue and apologies for the delay in responding.

    This issue could have occurred due to these reasons:


    • Incorrect Family Safety settings.

    • Web filtering is not setup correctly.
    Remove and try to re-add the site in the block list and check.

    Try the steps listed here:

    Method 1:

    I suggest you to refer the article and check if you have setup web filtering correctly or not.

    How do I prevent my child from seeing certain websites or chatting online?

    Filter inappropriate apps and games

    Method 2:

    If the issue persists, I suggest you to refresh Family Safety filter and check if it helps.

    How do I refresh the Family Safety Filter?

    http://windows.microsoft.com/en-US/windows-live/family-safety-filter-faq

    Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

    Thank You.
     
    Sangeeta Sarkar, Apr 5, 2021
    #3
  4. Devices Disappeared from Family Safety

    Family Safety Not Changing

    Hello,

    We regret for the inconvenience. Let me assist you.

    From the description provided, I understand that the screen time usage is inaccurate for the child account/s you are referring to.

    Please follow the below suggested methods and check if it helps to resolve the issue.

    Method 1

    Now, as an initial recommendation, I suggest you to view and check the family settings for the child by signing in to the Microsoft account using a web browser.

    Account security and Online safety.

    https://account.microsoft.com/privacy

    You may change the More security settings under account security and
    family safety settings/Manage permissions for children under Online safety in the above link.

    Method 2

    If it still does not help, I suggest you to remove the child account from your Microsoft Family Safety settings and check if it is the Family Safety feature which is preventing the child account to access Office products.

    Follow the below steps.


    • From a web browser, go to
      http://account.microsoft.com/family
      and sign in with the Microsoft account of an adult in the family.

    • To remove a child, choose Remove at the top of the section labeled
      Select a child to view or edit their settings.
    • Select the person you want to remove from the family
    • Select the Remove button that appears when you've chosen the person to remove.
    Ref: How do I turn off family features?

    Method 3

    • Open the File Explorer, navigate to the location:

      C:\ProgramData\Microsoft\Windows\Parental Controls
    • Inside the Parental Controls folder, delete all contents including any files and folders.
    • Sign out and then sign in again to re-build the setting data.

    Additionally, I also suggest you to visit to the below link on Family Safety

    http://windows.microsoft.com/en-us/windows/family

    Refer to the section Set limits for your child.

    Also refer to the section 'How can I tell if the Family Safety service is connected to my PC and set up correctly?' in the article provided.

    Family Safety: Frequently Asked Questions

    http://answers.microsoft.com/en-us/...uestions/5672f7b2-e3c0-498a-9a6c-c9cab39f68e5

    Please write to us with the updated status related to Family Safety feature, for us to be able to assist you further.

    Thank you.
     
    Sayan_Ghosh, Apr 5, 2021
    #4
Thema:

Devices Disappeared from Family Safety

Loading...
  1. Devices Disappeared from Family Safety - Similar Threads - Devices Disappeared Family

  2. Family safety

    in User Accounts and Family Safety
    Family safety: I’m very confused and frustrated! Why does the child have to accept the invite? Why does the child have the ability to remove themselves from the family account? I have two teenagers who just realized they could remove themselves from the family account to avoid screentime...
  3. How to leave from Family Safety?

    in User Accounts and Family Safety
    How to leave from Family Safety?: Split from this thread. Hi, how can I leave on family group? I accidentally joined to other family group https://answers.microsoft.com/en-us/windows/forum/all/how-to-leave-from-family-safety/d9e097b7-fb69-412a-a216-46694d971cdb
  4. disable family safety

    in User Accounts and Family Safety
    disable family safety: I want to disable or remove microsoft family safety. I'm the organizer on my microsoft account, no kids on it https://answers.microsoft.com/en-us/windows/forum/all/disable-family-safety/e72919f2-0387-4d8d-8fed-f7c138573409
  5. family safety

    in User Accounts and Family Safety
    family safety: Running windows 10 insider previews. When clicking on link embedded in an email message I get message that I need to ask an adult to access this page. I am an adult and don't see that I have family safety installed anywhere. Can anyone help?...
  6. Microsoft Family Safety

    in User Accounts and Family Safety
    Microsoft Family Safety: The time stamp for my daughter's web browsing history is off by 8 hours in the family safety app or website. I have checked the settings > edit your info and the country is correct for both of our laptops. Also, I have checked both laptops' clock location settings and are...
  7. Family Safety still shows deleted device

    in User Accounts and Family Safety
    Family Safety still shows deleted device: I removed a device that my kids used that was managed by Family Safety. Now for each child I have an error in Family Safety: "Update your family member's Windows 10 device to get family features to work." I cannot Update as instructed. I cannot remove the device further...
  8. Unsubscribe from family safety emails

    in AntiVirus, Firewalls and System Security
    Unsubscribe from family safety emails: My parents use the microsoft family safety to track my computer usage and every week I get sent two emails addressed to them about my usage and I don’t want to get them but there is not an unsubscribe button. How do I get rid of these emails....
  9. Family Safety.

    in User Accounts and Family Safety
    Family Safety.: I just got my daughter a laptop and added her to my family on Microsoft. How do I change the names of the computers on my account so I can set time limits on just her computer and not mine? The names currently associated with the computers are a bunch of letters and numbers...
  10. Family Safety

    in AntiVirus, Firewalls and System Security
    Family Safety: I logged on to a friend's Xbox account using my own Microsoft account. Without realizing it, I opted into his Family Safety as a child. Now my work computer (using same Microsoft account) is limited by his account. How do I remove myself from his account without parental...