Windows 10: Devolo powerline keeps dropping

Hi,

I have a pair of devolo dlan 1200 powerline adpaters (one plugged into router, one in kitchen). working fine for a couple of years, but the kitchen one keeps dropping out. cockpit app doesn't show it, until i pull it out and plug it back and manually add it to cockpit via the sec id.

windows 10 on a couple of laptops, and phones, all experience wifi dropping. when they do i can see kitchen adapter dropped from cockpit. btw house was completely re-wired just before i bought the adapters

Any ideas why it keeps dropping off, or how to troubleshoot?

Muchas gracias

:)

 

Devolo problems

You could try contacting Devolo support by email: L: [email protected]

They normally answer with step by step instructions once you have described the problems you are having.
( Although they may still ask you to perform the steps you already have! )

Best of luck.

 

Devolo cockpit problem - not working


I have the Devolo 1200+ units and am having a problem with the WiFi adapter which drops connection (apparently randomly) several times a day - it's not a PC problem - when the connection drops it does so for both laptops and is unavailable to the phone either.

The units have the latest firmware applied but the problem persists. I had an online discussion with Devolo support who, in the end, suggested the units were faulty and to return them to Amazon, which I did.

Unfortunately the replacements display exactly the same problem, which is frustrating, as when they work properly they are very good indeed.

 

Devolo cockpit problem - not working


Hi Folks,

This will not surprise you but it might save someone a few minutes.
I do a lot of work with Devolo powerline plugs and have a good number working around the house.
Yesterday my network was having a funny five minutes so I launched the application (version4-3-0) on one p.c.. The program opened and there was a message in German informing me there was no adaptor connected. There was; I could see it! The adjacent desktop, connected to the same duo adaptor gave a similar message, considerately, in English. Had a quick Google but nothing came up.

This morning, same story except I connected a laptop running version 4-1-3 directly to the router (NOTE-NO ADAPTOR CONNECTED) and all worked fine. After another quick Google I took the obvious step of going to the devolo website and downloading the latest software (4-3-1) and running it. After a brief flash of, "No adaptor" in German and no plug icons all came to life as usual.

If you have any other Devolo questions please just ask. I have dealt successfully with many of them.

Mike.