Windows 10: Diagnose system freeze while it's happening

Discus and support Diagnose system freeze while it's happening in Windows 10 Support to solve the problem; As I've described here, Anniversary Update causes my laptop's mouse and keyboard to freeze when waking up from sleep, and no amount of troubleshooting... Discussion in 'Windows 10 Support' started by mc510, Nov 28, 2016.

  1. mc510 Win User

    Diagnose system freeze while it's happening


    As I've described here, Anniversary Update causes my laptop's mouse and keyboard to freeze when waking up from sleep, and no amount of troubleshooting has turned up a solution. But what if I were able to interact with the computer (e.g., via remote desktop or quick assist) while it's frozen; what should I look for in order to diagnose the freeze? One obvious thing would be to open the Device Manager and look for a yellow question mark, but that seems like a long shot. What else should I look at to diagnose system freeze while it is happening?

    (Why do I think that I may be able to remotely control the laptop while it is frozen? Because I let a Microsoft support tech take control remotely to try to diagnose the problem. At the time, it was frozen on the password login screen and so he could not do any real troubleshooting and I could not enter the password to go any further, but I did notice that he was able to control at least the mouse, maybe also the keyboard, while it was frozen on my end.)

    :)
     
    mc510, Nov 28, 2016
    #1

  2. about nokia x6 freezes

    my nokia x6 cell phone freezes, while i am connected as pc suit and using internet . it will happened at 2 hours after connected . when it was occured nothing response from cell even power switch is also doesn't work . when it was happened i have remove
    and reinsert the battery ..i can't diagnose the trouble.. please give the soulution
     
    ranganath---01, Nov 28, 2016
    #2
  3. AlexDragu Win User
    Windows Defender will not do a full screen

    What do you mean by "it won't do a full scan" does it freeze? does it, hang? what happens, a more detailed description would make diagnosing the problem easier.
     
    AlexDragu, Nov 28, 2016
    #3
Thema:

Diagnose system freeze while it's happening

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