Windows 10: Did Windows Store literally delete my Forza Horizon 4 files to redownload them?

Discus and support Did Windows Store literally delete my Forza Horizon 4 files to redownload them? in Microsoft Windows 10 Store to solve the problem; I upgraded to a new SSD in my computer and had to reinstall windows. I had Forza Horizon 4 installed on a seperate drive, figuring the Windows store... Discussion in 'Microsoft Windows 10 Store' started by GeraldRogers2, Dec 5, 2019.

  1. Did Windows Store literally delete my Forza Horizon 4 files to redownload them?


    I upgraded to a new SSD in my computer and had to reinstall windows.


    I had Forza Horizon 4 installed on a seperate drive, figuring the Windows store would rediscover the files. After all, I was forbidden from moving them because "my organization" would not permit it - this is my personal computer I built myself, so I'm not entirely sure what organization is preventing me from moving my own files.


    Regardless, the windows store deleted my existing install(which I played literally last night) and opted instead to download the entire, 75 GB package again.


    Is this for real? Did it actually delete my files or did it simply move them elsewhere? As it stands, I can no longer play the product I purchased, as I have a data cap and cannot afford to download this again.


    I'm appalled the windows store couldn't recognize the pre-existing files: every other games client is capable of this.

    :)
     
    GeraldRogers2, Dec 5, 2019
    #1

  2. Problem with Forza Horizon 4

    Hi Hope

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Have you tried lowering your screen resolution to see if the game launches?

    How much free space do you have on the drive?

    Could you confirm if this also happens in the default Administrator account?

    Open Start

    Type: cmd

    Right click CMD

    Click Run as administrator

    At the command prompt, type:

    net user administrator/active:yes

    Hit Enter

    Close command prompt, restart, then try signing into the Administrator account.

    Do you have the latest cumulative updates for Windows 10 1803 installed?

    Open Start > Settings > Apps > Apps & features

    Scroll down to Forza Horizon 4

    Select it

    Click Advanced options

    Click Reset

    Restart

    Check the Store for updates

    If that does not work...

    download the following utility and use it to remove Forza Horizon 4, extract it, launch it, scroll through the list, select Forza 4 then click Remove.

    https://gallery.technet.microsoft.com/scriptcen...

    Reinstall it Forza Horizon 4 - Microsoft Store

    https://www.microsoft.com/en-us/p/forza-horizon...
     
    Andre for Directly, Dec 5, 2019
    #2
  3. saving forza horizon 4

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand how difficult it can be when the feature does not work the way it is supposed to.



    I would suggest you to post Forza Horizon 4 query on Forza Horizon 4 forum. Please post this question in the

    Forza Horizon
    forum, where we have the engineers with the expertise to provide solutions for this issue.





    Aditya Roy

    Microsoft Community - Moderator
     
    Aditya_Roy, Dec 5, 2019
    #3
  4. Naveen_M Win User

    Did Windows Store literally delete my Forza Horizon 4 files to redownload them?

    Forza Horizon 4 will not unistall

    Hi Titus,

    Thank you for writing to Microsoft Community Forums.

    I'd suggest you to follow the below steps and check if it helps.

    Click on Start menu, and look for Forza Horizon 4. Right click on it and select
    Uninstall.

    You can also uninstall the game through settings by following the below steps.

    1. Press Windows key + I together to open Settings.

    2. Click on Apps > Apps & features.

    3. Click on Forza Horizon 4.

    4. Select Uninstall.

    Let us know how it goes. I will keep working with you until it's fixed.

    Naveen M

    Microsoft Community - Moderator
     
    Naveen_M, Dec 5, 2019
    #4
Thema:

Did Windows Store literally delete my Forza Horizon 4 files to redownload them?

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