Windows 10: difficulty importing photos from iphone 6 plus

I have a iPhone 6 plus and am having issues importing my photos. I get this message "cant find any photos or videos on this iPhone... " any word of advice on what to do?

:)

 

Trying to import photos from my iPhone 6 Plus to PC

Trying to import photos from my iPhone 6 Plus to PC via photo gallery. Out of 6,700 photos on my phone, the program only imported 1,100 as "new." I never used it before and want all 6,700 pics........any help??? Thanks everyone.

 

import photos from iPhone 6 to Picasa 3

Hi Carole,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

Follow the steps provided below and check if it helps.

Connect your iPhone to your PC using the connection cable provided by Apple. Check your iPhone screen now. You might see a notification with Trust option. Tap Trust option to continue. The moment Windows recognizes your iPhone,
you will see a notification on the screen asking Tap to choose what happens with this device.

Click or tap the notification to see three options: Import photos and videos, Open device to view files, and Take no action. Click or tap
Import photos and videos option. This action will open all photos on your iPhone in Windows 10’s Photos app.

Select photos and videos that you wish to import and then click or tap
Import button to start copying all photos from your iPhone to PC. Once Photos app completes the transfer, you’ll see an option to open up the folder to view imported photos. You can also close Photos app if you would like to view photos later.
If issue persist, kindly try the below given steps and check if it helps:

• Connect the iPhone to Windows 10
  computer
• Close the prompted window
• Press Windows + E key on the keyboard (it will show the phone as drive)
• Now you can copy and paste the pictures & videos into your Windows drive.

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Photo import from Iphone not working

I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?