Windows 10: difficulty retrieving images from external hard drive after windows 10 pro update

Discus and support difficulty retrieving images from external hard drive after windows 10 pro update in Windows 10 Customization to solve the problem; Hello!,,, i have 2 external hard drives where send images. After indexing the drives, i was able to retrieve photos by name,date, or... Discussion in 'Windows 10 Customization' started by bellmoreimages, Jun 26, 2020.

  1. difficulty retrieving images from external hard drive after windows 10 pro update


    Hello!,,, i have 2 external hard drives where send images. After indexing the drives, i was able to retrieve photos by name,date, or subject.However after the most recent upgrading of windows 10 pro, im unable to retrieve photos. I have re indexed several times. Im able to go into the drive and extract photos by dates, only because i can see the dates in the saved files. can you help? Thanks!

    :)
     
    bellmoreimages, Jun 26, 2020
    #1
  2. Ryan Mon1 Win User

    Windows 10 Pro will not connect to external hard drive

    Let's try these other workarounds to narrow down the cause of the issue, we would like to suggest that you follow the methods mentioned below.

    Method 1: Uninstall and reconnect the external hard drive.

    • Right click on Start Menu, and select Device Manager.
    • Double click and expand Disk Drives.
    • Right click on each of the drives and select Uninstall.

    Note: You may be prompted to enter an Admin password.

    • After it uninstalls, reboot the computer and plug the external hard drive and check.

    If the issue did not resolve proceed to the next method.

    Method 2: Windows Updates.

    This method will install the latest device drivers for your USB external hard drive. Open Windows updates and check if there are any pending updates in your computer. If so, disconnect all external devices other that keyboard and mouse. Install the updates
    a check.

    Regards,
     
    Ryan Mon1, Jun 26, 2020
    #2
  3. DJ4meOK Win User
    retrieving documents from external hard drive

    I had many responses to the question. I tried all the suggestions but nothing worked. It appears that windows 10 does not have the capability to retrieve or restore files from an external hard drive that was copied from a Windows 7 computer. I'll try again
    later. Maybe they will get the operating system working properly in the future. Thanks, DJ
     
    DJ4meOK, Jun 26, 2020
    #3
  4. Marco Gav Win User

    difficulty retrieving images from external hard drive after windows 10 pro update

    unrecognised external hard drive on Windows 10

    Since you already reinstalled the drivers of the External Hard Drive, let's run the
    Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:


    • Press the Start button.

    • Type and select Troubleshooting.

    • Click on View all on the left panel.

    • Select and run the Hardware and Devices troubleshooter.



    If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:


    • Press the Start button.

    • Type and select Control panel.

    • Select System and Security.

    • Select Administrative Tools, and a new window will appear.

    • Double-click Computer Management, and a new window will appear.

    • Select Disk Management that is located under
      Storage
      in the left pane.

    • Right click on the External Hard Drive that is not showing on the File Explorer.

    • Select Change letter and network path, and a new window will appear.

    • Select Change, and choose the letter that you want for the External Hard Drive.



    After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



    Let us know how it goes.



    Regards.
     
    Marco Gav, Jun 26, 2020
    #4
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difficulty retrieving images from external hard drive after windows 10 pro update

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