Windows 10: Digital Content Access - The Most Disadvantage I Ever Discovered

Discus and support Digital Content Access - The Most Disadvantage I Ever Discovered in Microsoft Windows 10 Store to solve the problem; I already posted this concern in this link below for the Xbox console but I also want to share my feedback here as well regarding any digital contents... Discussion in 'Microsoft Windows 10 Store' started by JACKNICOLAS, Nov 19, 2018.

  1. Digital Content Access - The Most Disadvantage I Ever Discovered


    I already posted this concern in this link below for the Xbox console but I also want to share my feedback here as well regarding any digital contents that sells on Microsoft Store.

    https://xboxideas.uservoice.com/


    I understand that as of today's modern technology such as digital contents (ie. Music, Movie, E-books, Games, Apps, Pics) are more convenient than having a physical contents that we dealt with before but I found the biggest disadvantage of digital contents.


    I recently have constructive argument with Apple & Amazon customer support regarding the digital contents that I purchased from them. After purchasing digital contents, the developer removed the contents from storefront and then I couldn't retrieve the contents anymore. Then I had to contact the developer in hope of getting the contents back to me but unfortunately, they never responded back and totally lost my contents I purchased and then send feedback and file a complaint with these 2 storefronts. This action for both developer and storefronts is totally unacceptable. I will not tolerate for someone who responsibly removed the content that I purchased and cannot be retrieved and I don't care whether this was the part of policy and terms that I agreed with. Because of this inconvenient service was done to me, I closed my account for both Apple & Amazon for good as well as provided negative feedback and criticism to developers. I even asked the storefronts for appeasement for losing all transactions I made such as all my digital contents that I purchased including my active subscription and about to lose them all before terminating my account not because my idea to close my account it's because the storefront provided me the worst service ever and they are really deserve to lose customer like me.


    I fully understand that the developer always have rights to remove the content from storefront per policy & terms for both developer & storefront and also part of Digital Right Management (DRM) agreement. But here's my simple rule and basic logic and should be tolerant of the fact:


    "Whatever you legally purchase something, not rental nor subscription, you ALWAYS have rights to keep and use it at all times."

    "Whatever you legally rent or subscribe something, you ALWAYS have rights to keep it until expiration at all times."


    Once I buy a piece of candy at convenient store, I always have rights to keep and eat at all times. Taking the purchased digital contents away by developers is like taking my piece of candy that I legally purchased and I have to contact the manufacturer to retrieve it. This will abuse me as customer's rights. Once I cancel the rent or subscription for good reason, I'm expecting to get refund for unused remaining. One of good example reasons for cancellation is inconvenient service I was provided. In case you still don't understand my sentiment, I suggest think logically.


    I want to primarily blame the developers for removing the content after I legally purchased and no longer use it and I want to blame storefront as well for agreeing with the developer's policy & terms on removing purchased contents. If I'm the store owner, I simply will not accept and I have rights to refuse developer's service and its terms for removing purchased contents otherwise I will let my customers disappointed with my overall service.


    Same thing as Microsoft Store as storefront. I currently have purchased digital contents since I signed up on Xbox Live as well as Microsoft account. Because of this incident happened to me, what if the developers decide to remove the contents such as app, movie, music, etc... and then I cannot retrieve them after I purchased from your storefront? This is my first and last warning, I will be very disappointed and you are going to lose customer like me if this incident happens just like what I did to previous two storefronts.


    Here's my suggestion when you create policy & terms for better service:


    - Use a dose of common sense.
    - Think outside the box.
    - Place a lit lightbulb over your head


    I'm pretty sure you will get customer's satisfaction.

    :)
     
    JACKNICOLAS, Nov 19, 2018
    #1

  2. Digital content access with banned account

    I know using the Xbox One, if an account is suspended permanently but set to home console, other accounts can still access the digital content associated with the banned account, per the Xbox enforcement website. What if the suspended customer only access
    Xbox through the Xbox App on Windows 10? Is there a setting that will allow other profiles to access the digital content on the permanently suspended account? Or, as the code of conduct indicates, has that customer lost all access to that content? And if
    so, are movies and TV shows purchased digitally included in this loss of access to Live?
     
    ShaePierce, Nov 19, 2018
    #2
  3. Digital content access with banned account

    I appreciate the reply. I do understand the case review policy. My question however is in the cases when a permanent suspension is upheld. As the code of conduct states a permanent suspension forfiets all live access for digital content. But my understamding
    is when you purchase a movie the digital license attaches to the Microsoft account. And i want to know if that cintemt is still accessible through a different streaming app that does not go through Xbox live servers. Or does the customer lose all access.
     
    ShaePierce, Nov 19, 2018
    #3
  4. meebers Win User

    Digital Content Access - The Most Disadvantage I Ever Discovered

    RetailDemo Offline Content?


    Was cleaning up my 10162 install using cleanmgr. One option on the list was "RetailDemo Offline Content", it was 100MB. Not sure what this is, before I delete it. Suggestions?
     
    meebers, Nov 19, 2018
    #4
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Digital Content Access - The Most Disadvantage I Ever Discovered

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