Windows 10: DirectQ shows me a black screen and then I have to restart my PC

Discus and support DirectQ shows me a black screen and then I have to restart my PC in Windows 10 Support to solve the problem; My previous personal computer that installed Windows 7 could play DirectQ with no problem at all.My current personal computer that installed Windows 10... Discussion in 'Windows 10 Support' started by Erez, Nov 10, 2020.

  1. Erez Win User

    DirectQ shows me a black screen and then I have to restart my PC


    My previous personal computer that installed Windows 7 could play DirectQ with no problem at all.My current personal computer that installed Windows 10 doesn't play DirectQ anymore.Instead both the title and caption says everything.What's wrong?

    :)
     

  2. Windows 10 infinite restart black screen


    Black screen after sign-in and you can see a mouse cursor:


    Unplug your external devices

    When you are at the black screen, try unplugging any peripherals you have plugged in at the time, and wait for a moment. If your screen becomes visible again, plug the peripherals back in one at a time.

    Use Safe Mode

    If unplugging peripherals not resolve the issue, for each of the troubleshooting steps below, you will need to use Safe Mode to troubleshoot this issue. To enter Safe Mode:

    1. Reboot the PC, and when you reach the sign-in screen, hold the Shift key down while you click the Power button and select Restart.
    2. When the system reboots, you will enter the Windows Recovery Environment.Select Troubleshoot, and then Advanced options, then Startup Settings, and Restart. When it restarts, you should see a number of options. Press 5 or F5 for Safe Mode with networking.
    Reinstall your graphics card driver:

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Device Manager.
    2. Expand Display Adapter.
    3. Right-click your display adapter and select Uninstall. Then reboot your PC.
    Check the registry

    You may also see a black screen after signing in if the user interface has been replaced with software that is incompatible with Windows 10. You can check this in the registry. Warning: This solution will modify the registry. Serious problems might occur if you modify the registry incorrectly. Prior to attempting these steps, you should backup the registry for restoration in case problems occur.

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Run.
    2. Type regedit.exe into the Open text box and click OK.
    3. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    4. Click to select the WinLogon key, and then, in the right pane, click Shell. The value of Shell in the Data column should be explorer.exe. If the value of Shell isn't explorer.exe, double-click Shell, and then, in the Value data text field, enter explorer.exe, and then click OK.
    5. Close the Registry Editor and then restart your PC.

    Check for a corrupted user account

    There could be a problem with the user account. To test this, create a new administrator user account and check if the new account also boots to a black screen:

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Command Prompt (Admin).
    2. In the Command Prompt window, type the following commands (changing “<password>” to something of your choice):

      net user test <password> /add
      net localgroup Administrators test /add

    Provided by: Sharath Srinivasa, Microsoft Forum Moderator.

    See if any of this works for you,
    John

     
    AmericanPharaoh, Nov 10, 2020
    #2
  3. Peer_Sam Win User
    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Nov 10, 2020
    #3
  4. DirectQ shows me a black screen and then I have to restart my PC

    Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

    Hi Evan,

    I realize that you get a black screen after restarting computer. I will try to help you with this issue.

    Please answer these questions to get more clarity on this issue:


    • What is the make and model of the PC?

    • Does the issue reoccur if you remove the Intel HD 3000 graphics card?

    Suggest you to follow all the steps from this article to check if that helps.

    Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

    Keep us informed to help you further.
     
    Srimadhwa B, Nov 10, 2020
    #4
Thema:

DirectQ shows me a black screen and then I have to restart my PC

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