Windows 10: DirectQ shows me a black screen and then I have to restart my personal

My previous personal computer that installed Windows 7 could play DirectQ with no problem at all.My current personal computer that installed Windows 10 doesn't play DirectQ anymore.Instead both the title and caption says everything.What's wrong?

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Problems after upgrade to 1909.Black screen with Personalized Settings

From safe mode > contol + alt + del > switched user > Hi We have updates that might take several minutes > don't turn off your PC > Leave everything to us > Making sure everything is ready to go > These updates help protect you in an online world > black screen > contol + alt + del > attempted reboot safe mode with shift restart > displayed Someone is still using this PC. If you restart now, they could lose unsaved work > clicked switch user > displayed safe mode Build 18362.19h1_release.190318-1202 with black screen > control + alt + del > sign out > logon window > still displaying Someone else is still using this PC. If you restart now, they could lose unsaved work. > restart anyway (shift + restart) > opened Choose an option > selected turn off your PC.

Power on > hp icon > rotatin white dots on black background > blue background with please wait and rotating white dots > splash screen > clicked enter > logon screen > entered password > welcome with rotating white dots > black screen with Personalized Settings in left upper corner > when mouse is placed in the Personalized Settings box it changed to a rotating blue circle > control + alt + delete > shutdown

Booted using Kyhi boot rescue using F9 > Microsoft icon > desktop > opened this PC, control panel, and administrator command prompt

The switching of users made Personal Settings disappear followed by updates (not checked to see if any changes made) > switched users Personal Settings (not responding) reappeared with change of users

What other troubleshooting options are there?

Had you seen these troubleshooting steps for older Widows builds:
How to fix Windows 10 personalized settings not responding - Win10 FAQ
Steps 4 onward (registry steps)

What other troubleshooting steps?
Anything with Kyhi boot rescue?

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator