Windows 10: DirectX installation failed

Discus and support DirectX installation failed in Windows 10 BSOD Crashes and Debugging to solve the problem; I am currently attempting to install DirectX 9 for my games, however I am currently running into problems. The application has consistently thrown me... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Bvdrst, Jul 5, 2019.

  1. Bvdrst Win User

    DirectX installation failed


    I am currently attempting to install DirectX 9 for my games, however I am currently running into problems. The application has consistently thrown me an "an internal system error occurred. Please refer to DXError.log and DirectX.log in your windows folder to determine problem" and the installation fails.



    Here is the error message I get when I read DXError.log:


    --------------------

    [07/05/19 17:36:07] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX8FE7.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:36:07] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:36:07] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:36:07] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:43:34] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX6AD8.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:43:34] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:43:34] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:43:34] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:44:55] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DXAE16.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:44:56] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:44:56] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:44:56] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:45:52] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX8329.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:45:52] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:45:52] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:45:52] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:47:02] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX9228.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:47:02] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:47:02] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:47:02] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:49:03] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX74C3.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:49:03] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:49:03] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:49:03] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:51:42] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DXDB53.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:51:43] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:51:43] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:51:43] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 17:56:49] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX8DB8.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 17:56:49] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 17:56:49] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 17:56:49] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 18:00:49] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DXE133.tmp\d3dx9_32.dll.



    --------------------

    [07/05/19 18:00:49] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Dec2006_d3dx9_32_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 18:00:49] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 18:00:49] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 18:21:08] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DXAE30.tmp\d3dx9_24.dll.



    --------------------

    [07/05/19 18:21:08] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Feb2005_d3dx9_24_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 18:21:08] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 18:21:08] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 18:27:34] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 1272, function: CabCallback



    Failed API: DeleteFile()

    Error: (5) - Access is denied.







    Unable to delete C:\Users\wangy\AppData\Local\Temp\DX885C.tmp\d3dx10.dll.



    --------------------

    [07/05/19 18:27:35] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\WINDOWS\system32\DirectX\WebSetup\Dec2006_d3dx10_00_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 18:27:35] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 18:27:35] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 18:44:26] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Apr2005_d3dx9_25_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 18:44:26] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 18:44:26] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 19:01:31] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\Users\wangy\DOWNLO~1\Apr2005_d3dx9_25_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 19:01:31] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 19:01:31] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 19:09:16] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\STEAMW~1\_COMMO~1\DirectX\Jun2010\Apr2005_d3dx9_25_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 19:09:16] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 19:09:16] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 19:31:12] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\WINDOWS\system32\DirectX\WebSetup\Dec2006_d3dx10_00_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 19:31:12] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 19:31:12] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 20:10:53] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\Users\wangy\DOWNLO~1\Dec2005_d3dx9_28_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 20:10:53] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 20:10:53] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 20:13:29] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\Users\wangy\DOWNLO~1\Apr2005_d3dx9_25_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 20:13:29] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 20:13:29] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 20:15:17] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn



    Failed API: SetupIterateCabinet()

    Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.







    Unable to iterate through C:\Users\wangy\DOWNLO~1\Apr2005_d3dx9_25_x64.cab. The file may be damaged.



    --------------------

    [07/05/19 20:15:17] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn



    DirectXUpdateInstallPlugIn() failed.



    --------------------

    [07/05/19 20:15:17] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX



    InstallPlugIn() failed.



    --------------------

    [07/05/19 20:18:17] module: DXSetup(Mar 30 2011), file: dxsetup.cpp, line: 935, function: FindDXSetupWindow



    Failed API: GetWindowText()

    Error: (183) - Cannot create a file when that file already exists.

    :)
     
    Bvdrst, Jul 5, 2019
    #1
  2. Melchizedek Qui, Jul 5, 2019
    #2
  3. DirectX installation failed

    Thank you for the update. Please verify if DirectX June 2010 is being offered via Windows Update. If your computer is already running DirectX 12, it has backwards compatibility with the previous version of DirectX. Moreover, you may also want to consider
    performing the suggested steps in this article.

    Regards.
     
    Melchizedek Qui, Jul 5, 2019
    #3
  4. DirectX installation failed

    directx error while installing

    Hi,



    To assist you better, please answer the below:


    • Which version of DirectX are you trying to install?

    • What is the current build installed on your computer?

      (To check the build, Press Windows + R keys to open
      Run command, type Winver
      and press Enter)

    • Have you made any changes on the computer prior to this issue?

    • What is the current version of DirectX installed on Windows 10?


    I suggest you to install all the updates on your computer.

    Follow the steps below:


    • Click on search
      bar, type Windows Update.

    • Select Check for Update.

    • Download and
      Install the latest Windows Updates.


    I also suggest you to refer the link on How to install the latest version of DirectX and check if it helps.

    https://support.microsoft.com/en-us/kb/179113#bookmark-which version installed



    Hope it helps. Revert to us with the results, will be glad to assist you.



    Thank you.
     
    Mohan Babu ER, Jul 5, 2019
    #4
Thema:

DirectX installation failed

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