Windows 10: Disappearing mouse issue

Discus and support Disappearing mouse issue in Windows 10 Drivers and Hardware to solve the problem; Been trying to find any answer online that would help me and failing - the standard "enable/disable options in the Mouse Settings" and Function key... Discussion in 'Windows 10 Drivers and Hardware' started by ScottSnelling, Dec 1, 2019 at 11:47 PM.

  1. Disappearing mouse issue

    Been trying to find any answer online that would help me and failing - the standard "enable/disable options in the Mouse Settings" and Function key options (which I can't use on a desktop) simply don't do anything.

    My issue is that if I alt+tab while playing various games (full screen or windowed full screen doesn't seem to matter, but definitely happens with standard full screen), eventually *something* happens, and my mouse cursor goes into problem mode. At this point, on my primary monitor it sometimes displays properly. But the rest of the time, as well as all the time on my secondary monitor, it is either
    1) Invisible (most common on secondary monitor)
    2) Represented as the text-input cursor (up-down line) but split in half, with one half where the mouse is and the other half about 200-400 pixels to the right

    3) Flickering between the two
    4) The icon it should have been 10 seconds ago (only happens on primary monitor)

    The only other thing that I have noticed is that if my secondary monitor is left of my primary (so the entire mouse is still visible to me when the tip reaches the boundary), it is active/invisible on the secondary monitor, but the icon for the mouse still exists on the primary (but it isn't actually there.

    Windows 10
    Razer Naga Trinity mouse

    ScottSnelling, Dec 1, 2019 at 11:47 PM

  2. mouse pointer disappears


    There are different reasons why your mouse pointer disappears. For us to properly isolate the issue, we need the following information:

    • Have you made any changes on your PC prior to the issue?
    • Can you please provide the troubleshooting steps that you've done to resolve the concern?

    In the meantime, we recommend you to perform the basic troubleshooting steps provided below:

    • Unplug and plug your mouse from your device.
    • Try to use another mouse and check if the same issue occurs.
    • Update your mouse drivers. To know more information about updating drivers in Windows 10, click this
    Gerdimae Sal, Dec 1, 2019 at 11:57 PM
  3. sarlin326 Win User
    Mouse Without Borders Windows 10 Issue - "Mouse Disappearing"

    • When you say that "try to use two or more windows 10 machines together; the mouse pointer will disappear", are you connected to domain network? How exactly the computers are connected?
    • No, the currently upgraded Windows 10 pc's are all local machines connected through a router, but they are not on our domain currently. The reason being is to test any issues that might occur before putting them on our domain.

    2. When you say that "purpose of the software", which software are you referring to?

    • The software I am referring to is Mouse Without Borders. It's in the title of the subject line of my question.

    Your suggestion to run the troubleshooter would not register there being a problem considering everything is functioning fine except for the visibility of the mouse.

    This is a common problem with Mouse Without Borders dating back to the release of Windows 10. I just thought it would have been fixed by now. A google search will verify my info.

    I will reword my situation a bit. For example, I have three Windows 10 machines hooked up to router. These three computers are connected together through Mouse Without Borders to 1 mouse and 1 keyboard. This works fine with our windows 7 machines. The issue
    is when we upgraded these test pc's to Windows 10, the mouse will disappear on 2 out of the 3 pc. The primary machine that the mouse and keyboard is hooked up to you can see perfectly fine because the peripherals are hooked up to that specific pc.

    Now, the mouse is working on all the windows 10 pc's, but it is not visible to the human eye on any other pc that isn't the primary pc with the mouse/keyboard hooked up to it. The only solution that people have come up with involving a quick google search
    is to hook up a physical mouse to every pc. This actually does fix the issue which means this is just a minor software glitch with Mouse Without Borders. It could be something in Windows 10 settings that is causing the mouse to disappear on the other computers,
    but no fix has been found to my knowledge. I don't want to have to hook up a mouse to every pc using Mouse Without Borders on Windows 10. I'd revert the machines back to Windows 7 before I did that.
  4. Disappearing mouse issue

    Mouse cursor disappeared

    Hello Ruby,

    This issue may arise due to an outdated mouse driver or conflicting programs. To address your concern, we suggest that you refer to the troubleshooting steps provided by
    Ashish Sondhi on this thread link.

    Let us know if you require further assistance.

Disappearing mouse issue

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