Windows 10: Display Does Not Cover Whole Screen, Black Spaces Above and Below.

Screen display is smaller than usual, it covers only the middle part of the actual screen and it has black spaces on top and bottom of the screen. Asked for help via chat support, and the assistant Joniel Alvin tried to fix it but was unable, he then proceeded to rate himself with 5 stars and marked it as resolved, when it wasn't.


Any ideas as to what it is that I can do to have my display fill the screen again?


thanks,


James A

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Black space in maximum resolution?


I recently upgraded a Dell Dimension E520 from XP to Windows 10. I'm having trouble getting an Acer AL2016W monitor to fit in its maximum resolution of 1680x1050. When i choose this resolution in the Display Settings, the screen is pushed to the right and a black space remains on the left. I tried moving the screen over using the monitors' settings but it slips under the space, and only moves a quarter of the way. The mouse cannot move into this space either.

I tried updating the drivers but am told "Windows has determined the driver software for your device is up to date."

• Display adapter - Intel(R) G965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
• Monitor - Generic Non-PnP Monitor

I took a pic of the screen.. sorry for the bad lighting, I highlighted the space in red

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.