Windows 10: Display Driver and Performance

I have reinstalled Windows 10 multiple times after my PC first crashed. I wasn't able to view anything and kept on getting this error:

"Log file: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt". It was after this error that I decided to reinstall Windows 10 using a bootable USB. Now I'm running the latest Windows 10 and my PC has some drivers that are dated to 2006 and I'm only able to use the Microsoft Basic Display Adapter which is also dated to 2006.

And whenever I install Intel HD Graphics my screen goes black and I can't see anything. My PC initially had Intel HD Graphics 500.


I can't put my PC into sleep mode and I have some other drivers that are outdated. I also disabled my device's monitor driver.


I'm thinking it might be a hardware problem, maybe.


Please advice if aware of any solutions.

:)

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.

 

Display Driver has stopped responding and has recovered error

Hi,

Thank you for contacting Microsoft community.

• How is the performance of you surface fan when you re normally accessing the computer?

I suggest you to follow the below methods and check if it helps.

Method 1: Since the display driver update is failing I suggest you to uninstall the display drivers completely and restart the computer, then go to the manufacturer’s website, download the display divers and install it, check if the issue
persist.

Steps to uninstall the drivers for the Display Adapter.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on Uninstall.

Method 2: Also I suggest you to run the troubleshooter.

• Press Windows + X key.
• Go to Control panel.
• In the search box, type Troubleshooter
  and then click Troubleshooting.
• Under System and Security.
• Click on System Maintenance and Click on Next button.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Windows update reverted display to MS Basic Display Driver

Hi,

Normally, this issue occurs when the drivers were being corrupted or updated after the recent update. Since you've already tried to install the latest driver, we suggest that you roll back to the previous driver and check if it helps to resolve the issue. To
do this, kindly follow the steps below:

• Open Device Manager.
  
• Double-click the device for which you want to roll back to the previous version of the driver, and then click
  Properties.
  
• Under the Driver tab, select Roll Back Driver.
  
• Select OK.

Let us know how it goes after performing the suggested steps.