Windows 10: Display driver problem

Discus and support Display driver problem in Windows 10 Drivers and Hardware to solve the problem; Dear Team, I would like to have your suggestion. I am using window 10 and I got this message "Display driver failed to start;using Microsoft Basic... Discussion in 'Windows 10 Drivers and Hardware' started by [thithinwe], Sep 26, 2019.

  1. Display driver problem

    Dear Team,

    I would like to have your suggestion. I am using window 10 and I got this message "Display driver failed to start;using Microsoft Basic Display Driver instead".Now, I am using Intel (R) HD Graphics 620. I also updated my display driver.I am not sure that it will work really. My question is that i need to install and use Microsoft Basic Display Driver instead of using current display driver. Furthermore,I am now using window 10 pro version 1809 and may i know compatible microsoft display driver version with it.

    Thank a lot for your support.

    Thi Thi Nwe.

    [thithinwe], Sep 26, 2019
  2. 95Viper Win User

    Driver and/or display problem (AMD)

    Try this:

    • Right click on a blank area of your desktop and select "Display Properties"
    • Select "Advanced Display Settings"
    • Select "Display Adapter Properties"
    • Click on "List all Modes"
    • Select the preferred display mode. Something with at least 60Hz.
    • Then select your setting you want
    • See if the option came back
    95Viper, Sep 26, 2019
  3. Display driver not supporting and device manager not showing Display adapter option

    Hi Maheen,

    Thank you for posting in Microsoft Community.

    This issue could have occurred due to these reasons:

    • Incorrect settings.
    • Corrupt or outdated display driver.
    Try the steps listed here and check if it helps:

    Method 1:

    I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

    Method 2:

    If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

    Step 1: Uninstall display driver.

    • Right-click on the Start Button and click on
      Device manager.
    • Double-click on Display Adapters to expand.
    • Right-click on the display adapter driver that is listed and select properties.
    • In the window opened, click on drivers tab.
    • In the drivers tab, Click on Uninstall option.
    Now restart your computer and check, if the problem persists try step 2.

    Step 2:

    Re-install display driver from the manufacturer website.

    Let us know if the issue is resolved or if you need further assistance, we will be glad to help.
    Akheel Ahmed, Sep 26, 2019
  4. Display driver problem

    Driver and/or display problem (AMD)

    On W7, it's not quite pathed that way, but when I pick 1600x900 60Hz (32 bit True ) color via that method, I get the same problem, gets stuck on 59Hz, and is a small inset wallpaper with no scaling option showing. Only resolutions that show a scaling option are 1920x1080 and 1280x720.

    Note as well that in the AMD forums thread I linked to, it's mysteriously labeled as "Fixed", even though the thread author never declared his problem fixed, and people to the end of the thread through 16.8.3 were still having issues. In fact the driver the AMD guy claimed fixed it (16.5.2) most were not getting scaling option with.

    I am SO tempted to jump to Nvidia right now instead of waiting to look at Zen and 1080 Ti like I'd planned to.
    Yes, that is the new way they've implemented it since 16.5.2 or so, and it shows up on 1080 and 720 as mentioned, but not on any other res. On 1080 I can leave it on 0%, due to native res. On 720 I have to scale it to 5%. On 900 or anything else, it doesn't even show up.

    Before this started happening, when I switched to 900, I didn't even have to do any scaling, it just fit the screen. Something just recently caused all this to happen.

    BTW, I should also mention that I no longer see Gaming Evolved app showing up in the list of install features with the latest beta driver. I don't even think I saw it when installing the 16.7.3 WHQL, and it should be there. I never install it, just thought I should mention that it's no longer showing on the install list.

    For now my desktop workaround is using 1080p with 150% fonts. They're still a bit faint, but easier to read than 125%, which were very faint. My only consolation is that at least my gaming/native res fits the screen. Some are even having trouble with native res not fitting the screen.
    Frag Maniac, Sep 26, 2019

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