Windows 10: Display driver stopped responding and has recovered, shows wrong drive

Sorry to raise this again, but the problem has re-occurred so I e-mailed Toshiba again.
Contrary to their earlier help, I received a businesslike response stating that they don't bother with software and that I should contact their 'premium support service'.
I have no intention of paying for something that wasn't right when I bought the computer, whether hardware or software. They had already admitted that the display driver needed updating and, in addition, I noticed that the error messages I received mentioned Windows 8. I find it annoying that a brand new and expensive laptop with Windows 10 pre-installed should have been supplied with outdated software.
I have replied to Toshiba, explaining all of this, and await their response.
Fortunately, I bought the computer from John Lewis who are known to provide good customer support, even if Toshiba are not prepared to do this. I also subscribe to Which Legal Advice and so, if necessary, I shall ask them for their advice.

 

I'm terribly sorry to bother you at this much later time in this thread, but as a complete noob at this sort of thing, I'm afraid I need to ask something. What setting did you change in your bios, and did you have to attempt any non-conventional methods in order to do so? I appreciate the significantly higher assistance that you've provided than the majority of people who actually work for these companies, but without this bit of knowledge, I cannot move forward. Thank you.

 

I contacted John Lewis technical support this afternoon and, after a full explanation of the problem and a few questions from them, they said that there was obviously something wrong with the laptop and said they would replace it.

Unfortunately, the same model (P70-B-11p) is no longer in stock at Lewis's. I couldn't help but wonder whether this might be because of others having the same problem as mine! So I can wait up to a couple of weeks and see if they have any back in stock, go for an HP Envy 17-n109na (at exactly the same price, but possibly not quite as good a spec), or take their alternative offer of a full refund.

Does anyone have any experience of this latter computer and know whether it compares favourably to the Toshiba?

I'd just like to add that I am very impressed with the response of John Lewis which is far superior to the derisory response I got from Toshiba. They may make good laptops but, in my opinion, their customer support stinks.

 

If you look at the properties sheet EVENTS tab. The list of events start from earliest and goes down to the last.
The first event says 'requires further installation'
The last line says 'device installed'
(Those who upgraded over a previous install could have the text 'device migrated')
The final line in this event list is the end of the event so has the final information.

 

'JBR123' did you go to Toshiba's website and download the Win 10 graphic driver for your model? I'm assuming it was manufactured within the last year or so, and, if that is the case, they should provide Win 10 drivers for the hardware/some software installed.

Then, do exactly as 'ace1user' has outlined. Only thing i would add is to install newest driver also in Safe Mode. DDU will clean up all previous graphic card files/registry entries, etc. so you have a clean slate, so to speak in which to start fresh.

I've had to do it 2 - 3 times as Windows pushed later versions of AMD drivers which caused my laptop fits. I had to use an earlier driver put out by Acer in order for the BSODs and other weird problems caused by the graphics drivers pushed on me!

Good luck!

 

Thanks for the additional information. As John Lewis have said they will replace the product, I don't really need to go to a lot of trouble now.
My only remaining question is which alternative laptop to go for.

 

I'm having the same issue when trying to launch Left 4 dead 2 at a small resolution so I can get high FPS... Fiddled with drivers and its still not working on my Lenovo Thinkpad Edge 540

 

Hi All,

Fixed this on my W7 with this registry change

Roy

 

This worked for me.
System gave same error when playing FarCry 4
Found disabling Virus checker cured problem completely
Had free Avast 2016 installed.
Disabled - fault gone
Installed different Virus program - Cured

 

Interesting. I'm hanging on to this laptop for now as, although John Lewis has said they'll replace it, this model is no longer in stock and anything similar that they do have in (HP, mainly) is inferior in specification.
Also, at the risk of counting my chickens, the display problems haven't happened for a couple of days now.

Is it at all possible that one of the Windows Updates that have been installed recently could have sorted any display driver problem?

 

Hi Jbr. Reinstalled Avast to find problem returned. Removed it problem gone again. So do not think update has cured it. Ted

 

Thanks Tedwards.
I am running McAfee; the AV programme that came with the computer - a trial version. It has ten more days to run and, after that time is up, I intend to download a free AV programme to replace it.
The one I have been using on my older laptop is Avast (free) which caused no problems (apart from the frequent pop-ups asking very nicely whether I'd like to buy the full version!). Mind you, that was running Windows 7. Perhaps Windows 10 won't like it!

If it does cause the problem to re-emerge, I'll certainly try a different AV programme.

 

there have been no ernd of problems with intel on board graphics and win 10 its a driver issue and intel are dragging their heels catching up , if its a prebuilt system or a laptop some manufacturers have a beta driver on their sites

 

Further to my last, I have just removed McAfee and installed Avast (free). Immediately, I noticed that the laptop would not shut down correctly: the screen went black but the power button remained lit, similar to what would happen if the computer had gone to sleep but I could not get it to re-awaken. The only thing I could do was to hold down the power button until it went off. Then, when I turned it on again, it took several minutes to start up, initially with a blank screen.
Later on, I ran a McAfee removal tool that I found on the internet. Although I had removed McAfee in the normal way via control panel, it appears that remnants of McAfee were still on the computer. After running the removal tool, thankfully, the computer is back to running normally.

I know from much earlier experience that Norton used to hang on to my computer like grim death. Now I know that McAfee does something similar. It seems to me that these 'paid for' AV software products may be designed to resist any attempts at removal as much as possible in order to retain control of their customers!

 

Try the generic driver for the chipset... It has fixed the issue for me whereas the Lenovo provided one kept crashing...