Windows 10: Display freezes every 2 seconds and lags audio also

Hello,


I've noticed that when playing fullscreen video games my computer will randomly begin lagging about every 2 seconds and freezes the video and audio for about a second. This can happen when I first start up my game or it can happen an hour into playing, it seems to be random. This about six months ago intermittent however now the problem is daily if I want to play a game. When I turn off my computer it blue screens with the error "Driver Power State Failure". I've looked on forums and tried some ideas like uninstalling my current GPU driver and I rolled-back the driver to later versions (I've done this with about 5 different version). However, the problem still persists. I am currently on 19.6.3 for my Radeon Rx580 GPU. My Windows 10 version I'm on is 1903 (OS Build 18362.175). I cannot figure out this issue and I would love some ideas to help me solve this issue.


Thanks,

Matt Chapman


P.S. Attached I have shared a link to a video of it I took from my phone.

https://photos.google.com/share/AF1...?key=UlFiX3NvbUVvYVpxTnVNR0xLY2w1SEJLNTFpcU5R

:)

 

Video and audio lagging on Windows 10

Hi Dennis,

Welcome to Microsoft community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

To assist you better, please provide us more information.

• 
  What is the make and model of the computer?
  
• What is the exact issue are you facing?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

For the issue with sound. I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below method.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  

If the issue still persist, try the below method:

Method 2.

Step 1.

I suggest you to uninstall the sound driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Audio input and outputs to expand, right click on the device and click on
  uninstall.
  
• Once you are done uninstalling the restart the computer. If should automatically installed the driver.

If the still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Audio input and outputs and right click on it and
  update the software.

For the issue with display try the below method.

Method 4.

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 5.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

Bluetooth audio lag on windows 10...

For me the situation got little better (30-50 ms lag instead of 300-500) when i switched my default audio output to the A2DP (my headphones display twice in the list: one is "<Devicename> Hands-Free" - it's HSP and it has headset (with microphone) on its
icon, second is "<Devicename> Stereo" - it's A2DP, it shows only headphones).

 

Audio is out of sync on browsers


After countless hours of research and troubleshooting I finally found the culprit. It seems that BenQ's Display Pilot causes this audio lag for whatever reason. Here are the steps I made to find the solution:

• uninstallled and reinstalled every driver of every component
• checked system/cpu/temperature -- all in nominal/normal values/
• reinstalled a fresh copy of windows
• one-by-one I disabled every program that ran at startup (this led me to BenQ's Display Pilot)

I did not even suspected that something that has to do with my display would even cause this issue.