Windows 10: Display issues when using remote desktop on Windows 10

Discus and support Display issues when using remote desktop on Windows 10 in Windows 10 BSOD Crashes and Debugging to solve the problem; Like most people at the moment, I'm working from home and remoting into my computer at work. On a morning, everything is fine. However after lunch... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ben-90, Apr 2, 2020.

  1. Ben-90 Win User

    Display issues when using remote desktop on Windows 10


    Like most people at the moment, I'm working from home and remoting into my computer at work.

    On a morning, everything is fine. However after lunch when I log back in my screen looks like this:
    Display issues when using remote desktop on Windows 10 5feb558a-5d26-45bd-86f8-40b3ac747ca0?upload=true.jpg


    Usually closing the remote session and connecting again works just fine. But today it won't go away. Any ideas?

    :)
     
    Ben-90, Apr 2, 2020
    #1
  2. Swapna S Win User

    Windows 10 - Remote Desktop Connection

    Hi Lorraine,

    I will certainly help you with the issue you are experiencing in adjusting the resolution on the remote desktop.

    This issue might occur due to, when you first connect, Remote Desktop attempts to size the screen according to its default setting. You can adjust this setting within the Remote Desktop client. Adjusting the screen size allows
    you to sculpt the desktop display size to better fit your computer's viewing area.

    Please follow below mentioned steps to fix the issue:

    Step 1: To change the size of the Remote Desktop window:



    • Open Remote Desktop Connection (RDC).

    • Click on the Options button located in the lower left-hand corner of the RDC window.

    • This will expand the RDC window to display 7 different option tabs.

    • Click on the Display tab.

    • In the display configuration section, slide the bar to the left or right to decrease or increase the size of the remote desktop session window.

    • Click the Connect button.

    Or

    Step 2:


    • Open the "Start" menu and type
      "mstsc" (in the search bar) and then press “Enter."

    • Click "Options”.

    • Click the "Display" tab.

    • Drag the slider bar left or right to
      reduce or enlarge the display resolution. The
      left-most
      position is the minimum resolution, while the right-most is a full-screen resolution.

    Please get back to us, if are still facing issue in adjusting the resolution on the remote desktop.

    Thank you.
     
    Swapna S, Apr 2, 2020
    #2
  3. Windows 10 - Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    - Which version of Windows 10 Operating System are you using?

    - Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.


    • Enable remote desktop in settings
      • Control Panel\System and Security\System, Click "Remote Settings" on the left side

    • Verify my port forwarding settings were properly forwarding to my computers local IP address
      • run "cmd.exe" and then type "ipconfig". Find your IP from that list
    [*]
    • Make sure your firewall settings are open
    • Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"
    • On the left, click "Allow an app or feature through Windows Firewall"
    • Click "Change Settings"
    • Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.
     
    Akheel Ahmed, Apr 2, 2020
    #3
  4. Display issues when using remote desktop on Windows 10

    remote desktop

    Hello,



    Thank you for writing to Microsoft Community Forums.



    Please help me with the below details to understand your issue in a better way:



    1. Are you using the Microsoft remote desktop app?


    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store
    .



    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    link
    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.



    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.



    Hope it helps.



    Prakhar Khare

    Microsoft Community - Moderator
     
    Prakhar_Khare, Apr 2, 2020
    #4
Thema:

Display issues when using remote desktop on Windows 10

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