Windows 10: Display Refresh Rate Issue on Boot

I'm running Windows 10 (build 19042) on a Dell Latitude 5501 (Intel UHD 630 graphics) with two external monitors. Both monitors support a 144hz refresh rate. External display #2 is connected to my laptop via a USB type-c hub that has an HDMI female input with an HDMI cord. External display #3 is connected directly to my laptop via the HDMI input.



When I restart my laptop and go to Display Settings > Advanced display settings, the highest refresh rate available for display #2 is 60 Hz. The highest refresh rate available for display #3 is 119.982 Hz.



If I unplug the USB type-c hub and plug it back in, the 144.001 Hz refresh rate becomes available for display #2.



However, after I restart or shut down my laptop, the highest refresh rate available for display #2 reverts to 60 Hz and I'm required to unplug/plug the USB type-c hub in to select the 144 Hz refresh rate again.



I would be ok with the lower refresh rate, but it causes my display to look washed out and lighter.



- Has anyone else come across this or have any ideas of what I could try to fix? I've tried updating the graphics driver to the most recent version.

- Is there a way I can automate the "unplug/plug back in" process through a setting on boot without physically doing it?



Thanks.

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Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

high-refresh-rate-displays-60hz-and-netflixamazon

Hi Stephen,



Thank you for writing to Microsoft Community Forums.



I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

1. What is the make and model of the computer?
2. What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command) to provide the details.
   

The maximum refresh rate you can use depends on your monitor. If you have multiple monitors connected to your PC, each has its own separate refresh rate setting.



I would suggest you to try the below suggested methods and check if it helps.



Method 1

Check your Cables

Some monitors may have both HDMI and DisplayPort connections, but may be limited to a 60Hz refresh rate when connected via HDMI. In this case, you'd need to use a DisplayPort cable. Check your monitor's specifications or setup guide for more information.



If you're using HDMI, you'll want to ensure you're using a "high speed" HDMI cable and not an older "standard" HDMI cable.

In this scenario I would suggest you to replace the cable with the higher quality display and check the status of the issue.





Method 2

Update Graphics driver

Integrated graphics or older discrete graphics might not support your monitor's refresh rate. Be sure your graphics card supports the monitor's resolution and refresh rate. You need to update your Graphics drivers.

Refer the article
Update drivers in Windows 10 for the steps.



If the issue still persists, I suggest you to get in touch with the manufacturer support for the further assistance.





Regards,

Muralidhar

Microsoft Community Moderator

 

Main display limits refresh rate?

Hi, I have the same problem.

It seems that the refresh rate of secondary display is restricted to that of main display. To illustrate a little bit more in detail, the movement of mouse cursor is displayed in high refresh rate, but the content in windows is displayed in low refresh rate.
So it seems not to be the problem occurring from PC itself, but rather from the Windows' graphic architecture.

(And as Vegedus mentioned, when the display with higher refresh rate is set to main display than the problem will not occur.)

Since I want to set the display with lower refresh rate as main display (it's laptop's built-in), I want this issue fixed.