Windows 10: Distorted sound from default communication device while not using the Internet

Whenever I´m using my Windows 10 default communication device for example on Discord or Teamspeak my sound is distorted, means that other can hear my fine but I can barely hear them. But when I´m using the internet next to discord, for example watching a stream on Twitch or playing a game while talking to my friends, the sound is completely fine. When I leave the stream or game, I can´t hear them anymore.

:)

 

Distorted Sound

Hi Zaki,

Distorted sound can be be produces if there is an issue with the hardware or software. Please answer the following questions for us to narrow down this concern:

• Is it affecting all music, videos, and online videos?
• Which sound card is set to default? Realtek High Definition Audio or High Definition Audio Device? You will know it by typing
  "sound" on the search box and select Sound, under Playback, the default speaker should have a check.

Please run Playing Audio Troubleshooter by following these steps:

• Type "troubleshooting" on the search box.
• Select Troubleshooting on the result.
• Click View all.
• Choose Playing Audio and follow the steps.

Looking forward to your reply.

 

sound distorted after windows 10 anniversary upgrade

This is where I'm at on my HP laptop with Windows 10 and the Anniversary update.

I completed step #3 "hardware and sound" but that took me to an option for "sound, speakers." There was no "properties" as step #4 suggests. I selected "sound, speakers" and then found "properties." After selecting "properties" there was no "enhancements
tab" as step #5 suggests.

Regardless, I then uninstalled the realtek audio driver. I noticed that when I did this without restarting my laptop that the sound was now tinny, but not distorted as it was previously. After restarting, the sound was again full, yet distorted.

Realtek still shows in my programs list, though it shows no memory is used.

Thanks for your continued help.

 

Voice chat audio no longer comes through Default communication device (mic works fine)

Hi Samuel,

A factor why you're voice chat sounds goes through your speakers as well is due to configuration settings. We suggest that you configure playback devices. Follow the steps below:

• Go to Control Panel > Hardware and Sound >
  Sound.
• Left-click on Speakers > Click on Set as Default Device.
• Left-click on Headphones > Select Set as Default Communication Device.
• Click OK.

If the issue still occurs, contact your device manufacturer's support for assistance on configuring your device.

Let us know what happens after following the suggested troubleshooting steps.