Windows 10: 遇到了蓝屏问题，请分析下我的dmp文件

刚刚重新装过系统，就遇到了蓝屏问题，想通过您的分析判断是否为硬件问题

文件已上载

https://send.firefox.com/download/9405adcbd44262dc/#IehDVWkh0FxYiii5i6247A

感谢您的支持

:)

 

Help reading mini dmp file

Download BlueScreenView, unpack the ZIP, and run the EXE (no installation necessary). It's an excellent little utility for looking at DMP files and finding the cause of crashes.

 

Windows 10 BSOD, don't know how to interpret the .dmp files

Edit: I now think this is a Dell problem, not a Windows problem. Thank you all for the suggestions, though. My suggestion is STAY AWAY FROM DELL.

Original post:

I'm running Windows 10, OS Version 10.0.18362 Build 18362

For more than a week, I’ve routinely been getting BSODs with the error message,
BAD POOL CALLER, multiple times a day.

To try and pinpoint the problem, I downloaded Visual Studio and WDK for Windows 10 Version 1903. I registered file associations for .dmp, .hdmp, .mdmp, .kdmp, and .wew. I launched wndbg and set the symbol search path to

SRV*C:\SymCache*Symbol information.

I then attempted to read the dmp files, but in each one I received the message:

Unable to load image \SystemRoot\system32\ntoskrnl.exe, Wind32 error 0n2

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

Since I was unable to use wndbg correctly, I downloaded BlueScreenView. I hear that its reports are often inaccurate, but I figured a possibly-correct analysis was better than no analysis. In every crash, BlueScreenView identified
storport.sys and ntoskernel.exe as the culprits; iaStorAVC.sys was also mentioned in a handful of crashes. I’m not sure what to do with this info, though, as I can’t find any of these on the list of drivers in device manager.

You can probably tell I’m not knowledgeable about tech, and this stuff is outside my league. So, I’d be extremely grateful for step-by-step answers to the following questions:

1) What, if anything, should I do about storport.sys, ntoskernel.exe, and iaStorAVC.sys?

2) How can I set up the symbol search path for wndb to properly read dmp files?

Also, if someone wants to read one of my dmp files, I could try uploading some.

Thanks a bunch!

 

Help reading mini dmp file

look at post #6 , *Toast :toast: