Windows 10: Dock issues with updated Win 10

Good Morning,We have some laptops that have been updated with updates up to April 15 and since doing that we are having strange issues with Docks. We have updated all Dell firmware on the computer and tried a few different docks all having the same issues. Users' mouse will stop working and requires a dock reset to get working again. When the device goes to sleep the extra screens will not connect and requires a dock reset to get working. Another user had 4 different laptops constantly BSOD with some sort of driver error.Everything is fine without the docksHas anyone seen these issues?Chr

:)

 

HDD Docking

Hi Tonyo,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the computer?
  
• What is the make and model of the docking station?
  

The computer docking connections located on the bottom of the computer vary between computer models. For the docking station to work properly, the docking posts, eject mechanisms, and electrical connections on the docking station must be compatible
with the connections on your computer model.



Meanwhile, if the docking station is compatible, you may update the device drivers for your docking station and check if it works.



Update device drivers for docking station:

• Open the PC manufacturer support Web site, search for the
  Docking Station Driver for your PC model.
  
• Install the driver suggested and check.
  

If the issue persists, update the BIOS and try connecting the Docking Station again.



Note:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the
configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.





Regards,

 

I cannot connect to home Wi-Fi off the docking station but not on docking station.

1. I cannot connect to home Wi-Fi off the docking station but not on docking station.
2. When i'm on docking station system says i'm connected to home Wi-Fi, but when i browse says not connected.
3. Other devices connected to home Wi-Fi has no issue.
4. What steps can i take to resolve the issue other than updating Wi-Fi adapter driver?

 

Keyboard issues?

Hi,

Thank you for posting your question in the Microsoft Community.

I see that you have tried multiple troubleshooting steps and I appreciate the efforts that you have taken to resolve the issue. We will try a few troubleshooting steps and see if it helps.

• Is that docking station compatible with the HP laptop?
  

This issue can occur is some of the docking station drivers are not working as expected.

You may want to update the device drivers for the docking station and check if that helps or makes any difference.

As the laptop is working fine without any issues without the docking station, suggest you to refer to the steps from this HP article to ‘Troubleshooting
Problems with Docking Stations’.

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator