Windows 10: Docked keyboard all of the sudden stopped working.

My docked keyboard Microsoft Natural Ergonomic 4000 stopped working. It shows as installed, and it worked before, but all of the sudden does not work. I have tried multiple different docking stations, restarted, uninstalled - reinstalled. Nothing seems to fix the problem.

:)

 

Keyboard stops working


I see a others postings like this. All of a sudden my keyboard stops inputting. It doesn't happen enough to blame a certain app or sequence. The device manager showing the keyboard as working. I have to reboot to correct the issue.

 

Windows 10 Keyboard and mouse suddenly stopped working.

Windows 10 - Keyboard and mouse all of sudden stopped working.

The same keyboard and mouse works on 2 other laptops.

What I have tried so far to fix.

• Tried a different wireless keyboard and mouse. - no luck.
• Ran the Troubleshooter - Hardware and Devices - It 'applied a fix' and rebooted. - still no luck.
• Uninstalled all the drivers under HID from device manager. - still no luck.
• Uninstalled all the USB drivers. - still no luck.
• Uninstalled the root hub. - still no luck.
• Tried System Restore to the previous date before the last windows update today. - still no luck

Only strange thing is after rebooting the same drivers that I deleted shows up on device manager

Any suggestions?

Windows 10 Enterprise - 1709 build 16299.248

 

Dock function in the On-Screen Keyboard.

Hello Andre,

Thank you for posting you query on Microsoft Community Forums.

The dock option in on-screen keyboard is by design and it is enabled only when you use a touch enabled computer. The dock option works similar to a window which maximizes and you cannot move the particular window around.



When you click on dock option, it switch the on-screen keyboard from fixed to the bottom of the screen with full screen mode.

I would suggest you to follow the methods given below and check.



Method 1:

Try to run a System File Checker (SFC) scan to check for any file corruption.
SFC scan will scan for corrupt system files on the computer and repair them.

• Press Windows key + X, click Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press ENTER:
  
  sfc /scannow

If the issue still exists, try the next method.



Method 2:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.