Windows 10: Document Folder pinned to opening the Cookies folder

I backup online with Carbonite and following my recent refresh of my laptop the files and folders in "Documents" are not being backed up.
Carbonite support took control of my laptop and told me: "The Documents Folder shortcut from within the Windows File Explorer is pinned to opening the Cookies Folder on your PC. You need to get the folders pinned and reorganised accordingly. Once the data is registered on your computer as a Document and not a Cookie file or folder, Carbonite will be able to back it up".

If I right click on the File Explorer icon in the Taskbar I don't see any mention of Cookies, so how do I overcome this problem? Can anyone please help?

:)

 

Shortcuts on the Windows Phone

You can put the folder on OneDrive, easiest with the PC, and go to onedrive.live.com with phone IE, tap your folder and pin this to start in IE settings. You can do more with documents this way.

Or just use the OneDrive app.

You can keep it on the phone. If you don't have the 'files' app. get it.

Open the files app, tap SD card. You will see the folders on the SD card but there is no pin to start from there.

If they are all documents put them in the documents folder on the SD card, open Office on the phone, places, hold the tap on SD card and pin to start.

 

history

Assuming you have XP on your computer, open Windows Explorer and go to C:\Documents & Settings\Yourusername\Cookies folder

 

They appear to be commenting on something viewed via an explorer window, which they call "The Documents Folder shortcut".

I don't understand their statement- suggest you get back to them.

 

Many thanks for replying