Windows 10: Documents disappearing from print queue and not printing

I am using a Brother DCP-195C printer. The printer is working - I can monitor ink levels etc from the Brother Control centre on my PC but I can't print.

:)

 

Print Queue Personality Configuration

I've created many plot/print queues for the convenience of our users.

• Print queue personality is set on the Print Server
• Personality settings include preset - orientation, paper size (A, B C, D, E), color/B&W, etc.

With these preset personality settings, my users don't have to go through the print configuration steps for all the different types of documents they print.

They simply select the queue and print.

Some time a while ago, the personality settings for each print queue saved on my print server are no longer the default print queue setting on the users machine after they select the print queue.

Is there some way I can automatically "push" the print queue personality settings to every client who uses the queues?

Clients - W7 & W10

Print Server OS - Server 2012

Applications used - MS Office Suite, MicroStation, BentleyView, Bluebeam, G Technology Suite

 

Print queue,

I have to many documents in the print queue and I can't figure out how to clear them. I can't even find the print queue or open it? I'm using windows 7 and I need to know where to find the print queue and how to open and clear it of any previous documents
that I was trying to print before pairing the printer I'm using now?

 

Job in print queue stuck

I had a job stuck in print queue earlier. Would not delete, received advice to turn off spooler, empty spooler file file, turn spooler back on. Worked for one document. The second document is stuck no matter what I do, repeated the above steps, nothing
in queue, reinstalled printer software, rebooted printer and pc. It keeps printing the same document regardless of what I am printing. It's maddening!