Windows 10: Documents folder suddenly empty

Discus and support Documents folder suddenly empty in Windows 10 Network and Sharing to solve the problem; Please excuse my bad English, but I desperately need help with this one. On 8/19/2020 in the evening, my Documents folder is empty, no clues why... Discussion in 'Windows 10 Network and Sharing' started by Nyom, Aug 20, 2020.

  1. Nyom Win User

    Documents folder suddenly empty


    Please excuse my bad English, but I desperately need help with this one.


    On 8/19/2020 in the evening, my Documents folder is empty, no clues why this is happening. Documents folder suddenly empty ea74b38e-6048-4815-8f4c-51906ffea629?upload=true.png

    I searched online and there are only two problems I found so far.


    1. The virus or for some reason, it hid my files, so I tried:

    - Multiple recover app but didn't work, and you can also see the size on my disk is 0 bytes.

    - Try using code, search for other links such as C: > Users > Documents, it's not there either.

    - Try to find the specific folder, can't find it either.

    - I checked Recycle Bin, there's nothing there but the old file that I remember deleting before.


    2. Because of OneDrive, so I look into it:

    - It doesn't show that my files have sync into OneDrive

    - I did not touch or do anything to OneDrive, the last time I modify it as it shows on the folder is 8/15/2020, and I think this was around the time I just create my new OneDrive account, but then just leave it there, not sync or anything, and it was fine until 8/19/2020 in the evening when everything's gone.

    Documents folder suddenly empty 90d67274-e4e9-401f-8171-aae6724b4d88?upload=true.png

    My laptop is IntelR CoreTM i7-4700HQ CPU @ 2.40GHz with 8GB RAM.

    I would appreciate any ideas that give me a chance to recover my files and will actively update and answer, please help.

    If you need more information or picture, please ask. Thank you very much for taking your time.

    :)
     
  2. Rose Cal Win User

    Suddenly, Documents folder has moved to Downloads

    Hi,

    One possible cause why your Documents folder suddenly moved to Downloads folder due to corrupted system files. To assist you better, we'd like to gather more information:

    • Have you made any recent changes aside from connecting to your university network?
    • Did you get any error messages when you tried to move it back?
    • Does this happen with Documents folder only or with other folders also?
    • What troubleshooting steps have you done so far?

    We're looking forward to your response.
     
    Rose Cal, Aug 20, 2020
    #2
  3. Downloads folder is the Documents folder

    Hi Chris,

    Thank you for posting your query on Microsoft Community.

    I suggest you to Restore to Default the folders and document settings and see if it helps.

    Step 1:

    Please follow below steps and check if it helps.

    • Go to Download folder.
    • Right click on the Download Folder and go to Properties.
    • In Properties go to Location tab.
    • In location Tab Click on Restore Default.


    Step 2:

    Please follow below steps and check if it helps.

    • Go to Documents folder.
    • Right click on the Document folder and go to Properties.
    • In Properties go to Location tab.
    • In location Tab Click on Restore Default.
    After performing above steps change the settings as you required and check if it helps.

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank you.
     
    Prabhavathi Patil, Aug 20, 2020
    #3
  4. Rose Cal Win User

    Documents folder suddenly empty

    Suddenly, Documents folder has moved to Downloads

    We appreciate the details you've provided. To address your issue, we suggest that you follow these steps on how to move your Documents Folder Location in Windows 10:

    • You need to create a new folder named Documents at the location you want to move your personal Documents folder.
    • Press Win + E to open File Explorer, right-click
      Documents, and select Properties.
    • Select the Location tab and click the Move button.
    • Browse and select the new Documents folder at the location you want to move the folder Documents. Click the
      Select Folder.
    • Click OK to apply.
    • Click Yes to move all the files from the old location to the new location.
    • Your personal Documents folder and all of its contents will now be moved to the new location.

    Let us know if you need further assistance.
     
    Rose Cal, Aug 20, 2020
    #4
Thema:

Documents folder suddenly empty

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