Windows 10: Does anyone know how to fix the black screen before login?

After startup it goes to a black screen where I can move the cursor before the login screen

submitted by /u/cmdralpha
[link] [comments]

:)

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen with cursor after login

Hi Sarthak,

We'd like to verify some information to help us sort out this issue.

• How often do you encounter this problem?
• Did you receive any error message?

Since you've tried almost all workarounds to address this problem, we suggest that you follow the steps and instructions provided on the link

Troubleshoot black screen problems. Let us know if you encounter any issues so we can assist you further.

Looking forward to your reply.

Regards.

 

Black screen after login


This thread lead me to a very simple fix for exactly the same Black Screen After Login problem, but I have a different fix (it took a few hours to solve it though!).

I think it's best to do this from another Administrator account.
If you do not have another Administrator account then this is how to create one (I have copied and modified this bit from Black screen after upgrading to Windows 10 - Microsoft Community ):

1. Ctrl+Alt+Del, select Task Manager, File->Run new task... Open: cmd.exe then check the "Create this task with administrator privileges" then click OK.
2. In the Command Prompt window, type the following commands (changing “<password>” to something of your choice):
   net user test <password> /add
   net localgroup Administrators test /add
3. Reboot the PC

To fix the Black Screen After Login problem, from another Administrator account, just delete all the files in the following directory:C:\Users\<BlackScreenUser>\AppData\Local\Microsoft\Windows\Caches\
Obviously replacing <BlackScreenUser> with the user account that has the issue.