Windows 10: does anyone know what happened to the puzzles we had stored away in microsoft Jigsaw my are...

does anyone have any idea what happened to the puzzles that we had stored away in Microsoft Jigsaw?

:)

 

Microsoft jigsaw will not download any more puzzles.

Hi Wendy,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that you are facing issues with the download of Microsoft Jigsaw puzzle.

Please answer the below questions to assist you better.

Is the system connected to Proxy server?

Follow the below steps and check if it helps.

Reset Windows Store Cache.

I would suggest you reset the Windows app store and check if it helps to resolve the issue.

Steps:-

1. Press
Windows Key + R.

2. Type,
WSReset.exe and hit Enter.

I suggest you to refer and try the troubleshooting steps from the link on
Microsoft Jigsaw Puzzle Problem replied by Syed Md Bilal on
October 21 2015.

Microsoft Jigsaw Puzzle Problem

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Microsoft Jigsaw puzzles

Hi,

There are several reasons why the puzzles were not uploaded to your Microsoft Jigsaw Puzzle Collection. It may be due to server connection errors or you need to reset Windows Store. To resolve your concern, you may perform the following solutions on your
computer:

Solution 1. Check for new game updates on Windows Store by following the steps on this

link.

Solution 2. Reset Windows Store to clear the store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Solution 3. Run the troubleshooter for Windows Apps by going to this

link and clicking the Run troubleshooter button.

Keep us updated with the results after performing the suggested solutions above.

 

Microsoft Jigsaw Puzzles - Crashes

Try following and check after each step

1. Try to reset the Jigsaw Puzzles

Windows Key+I > Apps > Scroll down to Jigsaw Puzzles > Click this App > Advanced options > Reset

2. Uninstall this by below method and then reinstall from Microsoft Store

Uninstall it using Windows 10 Store App Unistaller - Apps-Cleaner.zip

https://gallery.technet.microsoft.com/scriptcen...