Windows 10: Does my camera have a hardware or software problem?

Hello! I have a Lenovo Ideapad and my integrated camera has been randomly not working. For a few days, the camera will work perfectly fine with Windows Camera and video calls, but on other days, launching the Windows Camera app causes errors like "can't start your camera" or "we can't find your camera." I also noticed that on the days it doesn't work, when I press the F8 key to enable/disable the camera, it only shows a camera with a slash. When it is working, I can press F8 and it functions properly, enabling and disabling the camera and Windows Camera responds appropriately.

When it wasn't working, I tried disabling my antivirus, restarting the laptop, and updating camera drivers, but none of that worked. Does anyone know what can be wrong with my laptop or how I can fix it and if it's more likely to be a software or a hardware problem? Any help is appreciated! Thank you!

submitted by /u/winterstorm813
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:)

 

+Connecting Camera

Hi Ernest,

Thanks for posting in the Microsoft community.

I appreciate your interest on windows 10.

Before to begin with troubleshooting,I would like
you to answer the following questions:

• 
  Provide me the make/model of pc and camera?
  
• 
  Did you get any error message?
  

I would suggest you to follow the steps below:

Step 1:Update the driver

After the install to Windows 10, the drivers for the camera may have not been Installed. I would suggest that you install the drivers for the camera and check.

a. Move the mouse to bottom left corner and right-click on the
“Start” icon.

b. Select ‘Device manager’.

c. Expand ‘Camera”, right-click on the adapter and select update ‘update driver software’

step 2: Run the hardware troubleshooter.

To do so, open Control Panel
> troubleshooting> Hardware and Sound >
Hardware and Devices.

follow the instructions.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

camera proplem

Hello Laila,

It might be possible that an outdated driver is causing the camera not to work correctly. For us to efficiently assist you, we would like to ask a few questions:

• Were there any software/hardware changes made on your computer prior to this issue?
• Have you tried updating the drivers on your computer and check if you're having the same problem?

For the meantime, we suggest that you follow the steps provided in this
article on how to resolve problems with using your camera in Windows 10.

We look forward to your response.