Windows 10: Does Quick Assist for Win 11 work to help Win 10 users?

I need to be able to help others with Win 10 setups. If I upgrade to Win 11 will Quick Assist still work to connect to Win 10 machines?

:)

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.

 

Win-10 Pro Quick Assist app shortcut

Thanks for everyone's suggestions. Turns out that Quick Assist is already a shortcut in the Open Shell menu, but I was looking in the Apps menu as I knew that Quick Assist was a Win-10 pre-installed app and thus only looked in the Apps menu. Problem solved. Thanks.

 

quick assist for win 10

Hi Cindy,

Microsoft Quick Assist is a Windows 10 app that enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

To open Quick Assist, follow these steps:

Select the Start button > Windows Accessories >
Quick Assist, or select the search box on the taskbar and type
Quick Assist, and then select Quick Assist in the list of results.

For more information regarding Quick Assist, you may check this
link.

If you need further assistance, please don't hesitate to post back.

If you think this was useful, you may "mark it as answer" to help those who are facing the same problem.