Windows 10: Dolby Access App Question

Hi,

I recently got the dolby access app and now i wanted to ask which audio setting is the best to use. Currently i have balanced on the soundtab activated but i dont know what the difference between the tabs are could someone help me out, google also doesnt give clear answers

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:)

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator

 

I ALREADY BOUGHT DOLBY ACCESS

Hi Yvonne,

We checked the Dolby Access app in the Store, and we found out that Version 2.1.30 & 2.1.31 has a known issue where customers that purchased it can't enable Dolby Atmos for Headphones after the purchase.

Since you've already provided feedback and contacted Dolby support, we suggest waiting for the app developer to create a fix for this issue. They're already aware of it and it seems they regularly update the app to resolve bugs.

Don't hesitate to let us know if you have any other concerns.

 

Error in trying to download Dolby Access

Hi Lucas,

The Dolby Access app requires a Windows 10 version 15063.0 or higher, and a
x86 architecture. Incompatibility might be one of the reasons why you can't download the app.

Having that said, can you tell us the Windows 10 build and version you're currently on? You may check it by following these steps:

• Press the Windows + R keys from the keyboard to launch the
  Run dialog window.
  
• Type winver, then press the Enter key. You may then see the Windows 10 version and build you're in.
  

We'll be waiting for your response.

Regards.