Windows 10: Dolby Access Application

I cannot make my purchase in this app.
Someone help me please :





* Moved from Community Participation Center

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Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Dolby Home Theater missing on windows 10

Hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.

From the description of the issue, I understand that you are unable to access the Dolby Home Theatre feature in Windows 10 and you no longer see the
Dolby icon on the Taskbar.

As an initial recommendation, check if the icon for Dolby Home Theatre can be enabled.

1. Click System > Notifications & actions and then click on Select which icons appear on the taskbar.

2. Scroll through the list and look for some process that has comments Dolby Home Theater

If the above fails, I would suggest you to re install the software and check. However, if the application still denies to work, try to run the program in Compatibility Mode. Follow below steps.

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and
  
• Select Windows 7 operating system from the drop down menu and proceed with the installation.
  
• Once this is done, restart the computer and check if the issue persists.

Hope the above information was helpful.

Thank you.

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator