Windows 10: Dolby Access ask me again to buy the app

Hello

I have bought dolby access before 3 months with the one year programme.

Today when i run dolby access ask me to buy it again or a 7 day trial. Is there a problem to the app?

:)

 

I ALREADY BOUGHT DOLBY ACCESS

I ALREADY BOUGHT DOLBY ACCESS AMD REPORTED IT TO FEEDBACK AND CONTACTED DOLBY BUT NOTHING IS DONE DOLBY KEEPS ASKING ME TO BUY AGAIN

*** Moved from Microsoft Edge / All other issues / Windows 10 ***

*** Moved to Windows / Apps on Windows 10 / Other Windows apps / Entertainment ***

 

Dolby access

Hi,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

Dolby Access is free, but Dolby Atmos isn't.

https://www.dolby.com/us/en/apps/access/pc-xbox...

How much does Dolby Access cost?

You can download Dolby Access from the Windows Store and Xbox Store for free.

Irrespective of that, if you have installed a trial it would just charge your payment method like credit card after the trial.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do
more harm than good sometimes.

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator