Windows 10: DOLBY ATMOS - Feature Broken

Hello,


I have a windows 10 PC which is fully up to date but have an ongoing issue with integration of Dolby Atmos. When I select "Dolby access for home theatre" it simply doesn't activate. And trying to activate it via the configuration spatial sound menu results in the following error.....


"Spartial sound isn't working"

"Something went wrong while trying to turn on spatial sound".


Dolby Atmos doesn't seem to appear in device manager.

Yes my device is ATMOS enabled.

And yes I have tried every single troubleshooting step.


And here's the kicker> When I plug my laptop in replacing the PC, boom. Works just fine!?


So there's clearly something going on here and I really need help fixing it. It seems that this issue is not isolated, it has been reported many times. But as far as i can tell nobody is doing anything to fix it.


Thanks.

:)

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Dolby Atmos

I checked this line:

5. Look for Dolby Atmos to make sure that it is properly installed.

and i have list with my two audio cards :

1. onboard - Realtek High Definition audio

and

2. dedicated Asus xonar DG audio device.

When selecting option 1. i have spatial sound dolby atmos option, but when selecting option 2, i have listed only "none" under spatial sound.

I can confirm that i had spatial sound on previous win10 build

For this part:

• From the Start menu, type in Device Manager, then Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.

i dont have dolby atmos under sound, video and game controllers

 

Dolby Atmos

Check out this article for instructions how to configure it:

How to enable and use Dolby Atmos on Windows 10

http://www.thewindowsclub.com/dolby-atmos-windo...