Windows 10: Dolby Atmos - no change in sound when you go through the different settings when using...

Discus and support Dolby Atmos - no change in sound when you go through the different settings when using... in Windows 10 Drivers and Hardware to solve the problem; My laptop comes with Dolby Atmos. When I use the laptop speakers you can hear and notice the difference in sound when you go through the different... Discussion in 'Windows 10 Drivers and Hardware' started by Carl_1234, Apr 18, 2021.

  1. Carl_1234 Win User

    Dolby Atmos - no change in sound when you go through the different settings when using...


    My laptop comes with Dolby Atmos. When I use the laptop speakers you can hear and notice the difference in sound when you go through the different settings: Game, Movie, Music, Voice, etc.... However, when I use my headphones or monitor speakers, the sound does not change even when I go through the different settings. The settings are not grayed out and I have the status "Ready to Use" for the Dolby Atmos for Headphones but it is just one consistent sound and does not change when I click: Games, Movie, Music, Voice, etc...


    I've checked the drivers for any updates and they are all currently using the latest drivers. Not sure what is wrong.

    :)
     
    Carl_1234, Apr 18, 2021
    #1

  2. Dolby Atmos

    We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

    We suggest that you check if its being detected by following these steps:

    • At the bottom right side of your screen, where the Time and date can also be located, look for the
      sound icon.
    • Right click on the sound icon, a smaill window will pop up with the Sound
      menus.
    • Click on the Playback Devices.
    • The Sound window will appear with the Playback
      tab.
    • Look for Dolby Atmos to make sure that it is properly installed.

    If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

    • From the Start menu, type in Device Manager, then
      Enter.
    • Then click the Sound, video and game controllers driver.
    • Look for Dolby Atmos, then right click on it, then click
      Unintall
      .
    • Once done, remove your Dolby Atmos device and restart you computer.

    After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
    now by you computer in Playback Devices.

    We'll be waiting for your update.
     
    Kristine Som, Apr 18, 2021
    #2
  3. Dolby Atmos

    I checked this line:

    5. Look for Dolby Atmos to make sure that it is properly installed.

    and i have list with my two audio cards :

    1. onboard - Realtek High Definition audio

    and

    2. dedicated Asus xonar DG audio device.

    When selecting option 1. i have spatial sound dolby atmos option, but when selecting option 2, i have listed only "none" under spatial sound.

    I can confirm that i had spatial sound on previous win10 build

    For this part:

    • From the Start menu, type in Device Manager, then Enter.
    • Then click the Sound, video and game controllers driver.
    • Look for Dolby Atmos, then right click on it, then click Unintall.
    • Once done, remove your Dolby Atmos device and restart you computer.
    i dont have dolby atmos under sound, video and game controllers
     
    HrvojeReich, Apr 18, 2021
    #3
  4. Dolby Atmos - no change in sound when you go through the different settings when using...

    Dolby Atmos for headphones not selectable in spatial sound

    Thanks all for assisting, I now have the option for Dolby Atmos for headphones. This was fixed by following instruction from Dolby Atmos support, completely terminating the Dolby Access process via the task manager is what
    fixed my issue. Below is the instructions sent by Doby Atmos support for anyone with the same issue to try.

    Code:
    Hi there!
    
    Thank you for reaching back out to Dolby Atmos support! 
    
    In our testing we have found that reinstalling Dolby Access and completely restarting your device should restore Dolby Atmos.
    
    If not, please try completely terminating the Dolby Access process via the task manager. Please note, you need to keep Dolby Access open when doing this so that is shows in the apps list. This method will not work if simply closing the app normally using the
     X button. To accomplish this:
    
    1. Open Windows task manager: Right-click in your system taskbar and choose task manager or choose the option after pressing ctrl-alt-del.
    
    2. Find Dolby Access in the apps list, select it, then choose the End task button. This should end the Access app and also associated background processes.
    
    3. Double-check in the Background processes list that "runtime broker" is also ended. If listed, please end this as well. Now, please launch your Dolby Access application and configure your sound settings from directly within Dolby Access.
    
    If this does not resolve your issue, right click the volume icon in the system tray and select 'playback devices.' Then, right click your audio device and choose 'properties.' Finally, find the Enhancements tab and uncheck 'Disable all enhancements.'
    
    Next, please ensure your audio isn't set to Mono or one channel sound. In Windows, search for your Settings, and choose Ease of Access. In the Audio section, you will see an option to turn on MONO. Make sure this is turned OFF. Once this is off, enter your
     audio settings to configure Dolby Atmos again. 
    
    If this is not checked, then please navigate to your ‘Apps & Features’ folder on your PC via the Cortana search bar. Within Apps & Features, ensure there are folders for both ‘Dolby Access’ and ‘Dolby Atmos for Headphones’. It is very important that you have
     both of these files as these are needed for you to be able to use Dolby Atmos for Headphones on your device.
    
    If you see both of these files, click on ‘Dolby Atmos for Headphones’ and uninstall this from your PC. Once complete, open the Dolby Access application and reinstall Dolby Atmos for Headphones from there.
    
    If you only see ‘Dolby Access,' please click on it and select 'Advanced Options,' then 'Reset.' Once complete, open the Dolby Access application and install Dolby Atmos for Headphones from there.
    
    We appreciate your patience, and hope you have a wonderful day!
    
    The Dolby Support Team
    
    
     
    JimboJones122, Apr 18, 2021
    #4
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