Windows 10: Dolby Atmos over Bluetooth headphones is broken after latest Windows updates

Discus and support Dolby Atmos over Bluetooth headphones is broken after latest Windows updates in Windows 10 Drivers and Hardware to solve the problem; After a recent Windows update, if I select Dolby Atmos for Headphones in the Spatial Audio settings for my Bluetooth headset, the Movies & TV app will... Discussion in 'Windows 10 Drivers and Hardware' started by Benjamin Xiao, Oct 17, 2020 at 1:37 PM.

  1. Dolby Atmos over Bluetooth headphones is broken after latest Windows updates


    After a recent Windows update, if I select Dolby Atmos for Headphones in the Spatial Audio settings for my Bluetooth headset, the Movies & TV app will play any surround sound videos at 1FPS. No audio plays. If I play any games, no audio comes out.

    If I switch to Windows Sonic, Movies & TV app works just fine and plays surround sound media using spatial audio. Games work fine as well.

    If I switch to a non-Bluetooth device and turn on Dolby Atmos, it works fine.


    Yes, I have already purchased Dolby Atmos for Headphones, yes I've already tried to reinstall it.


    Does anyone know what's going on?

    :)
     
    Benjamin Xiao, Oct 17, 2020 at 1:37 PM
    #1

  2. Dolby Atmos Headphone problem

    Hi Ritzy,

    We would like to know more about your concern. Please provide the following information:

    • Is this issue specific to this headphone?
    • What troubleshooting steps have you done so far?
    • Are you getting any error messages?
    • Are you able to hear sounds when connecting and using your Dolby Atmos headphones?
    • When did you first encounter this issue?

    We will be waiting for your response.
     
  3. dolby atmos for headphones vs windows sonic

    Hi,

    With regards to your concern about having to pay $15 for Dolby Atmos for Headphones, we suggest that you contact the publisher of the application as we have limited information about their product.

    Secondly, to compare Windows Sonic/ Spatial Sound with Dolby Atmos for Headphones, click
    here. You'll be able to get the information or specifications about Spatial Sound and compare it with Dolby Atmos
    for Headphones.

    Let us know if you have any other concerns.
     
  4. Dolby Atmos over Bluetooth headphones is broken after latest Windows updates

    Dolby Atmos for headphones not selectable in spatial sound

    Thanks all for assisting, I now have the option for Dolby Atmos for headphones. This was fixed by following instruction from Dolby Atmos support, completely terminating the Dolby Access process via the task manager is what
    fixed my issue. Below is the instructions sent by Doby Atmos support for anyone with the same issue to try.

    Code:
    Hi there!
    
    Thank you for reaching back out to Dolby Atmos support! 
    
    In our testing we have found that reinstalling Dolby Access and completely restarting your device should restore Dolby Atmos.
    
    If not, please try completely terminating the Dolby Access process via the task manager. Please note, you need to keep Dolby Access open when doing this so that is shows in the apps list. This method will not work if simply closing the app normally using the
     X button. To accomplish this:
    
    1. Open Windows task manager: Right-click in your system taskbar and choose task manager or choose the option after pressing ctrl-alt-del.
    
    2. Find Dolby Access in the apps list, select it, then choose the End task button. This should end the Access app and also associated background processes.
    
    3. Double-check in the Background processes list that "runtime broker" is also ended. If listed, please end this as well. Now, please launch your Dolby Access application and configure your sound settings from directly within Dolby Access.
    
    If this does not resolve your issue, right click the volume icon in the system tray and select 'playback devices.' Then, right click your audio device and choose 'properties.' Finally, find the Enhancements tab and uncheck 'Disable all enhancements.'
    
    Next, please ensure your audio isn't set to Mono or one channel sound. In Windows, search for your Settings, and choose Ease of Access. In the Audio section, you will see an option to turn on MONO. Make sure this is turned OFF. Once this is off, enter your
     audio settings to configure Dolby Atmos again. 
    
    If this is not checked, then please navigate to your ‘Apps & Features’ folder on your PC via the Cortana search bar. Within Apps & Features, ensure there are folders for both ‘Dolby Access’ and ‘Dolby Atmos for Headphones’. It is very important that you have
     both of these files as these are needed for you to be able to use Dolby Atmos for Headphones on your device.
    
    If you see both of these files, click on ‘Dolby Atmos for Headphones’ and uninstall this from your PC. Once complete, open the Dolby Access application and reinstall Dolby Atmos for Headphones from there.
    
    If you only see ‘Dolby Access,' please click on it and select 'Advanced Options,' then 'Reset.' Once complete, open the Dolby Access application and install Dolby Atmos for Headphones from there.
    
    We appreciate your patience, and hope you have a wonderful day!
    
    The Dolby Support Team
    
    
     
    JimboJones122, Oct 17, 2020 at 3:17 PM
    #4
Thema:

Dolby Atmos over Bluetooth headphones is broken after latest Windows updates

Loading...
  1. Dolby Atmos over Bluetooth headphones is broken after latest Windows updates - Similar Threads - Dolby Atmos Bluetooth

  2. My Dolby Atmos for Headphones stop after windows update

    in Windows 10 Drivers and Hardware
    My Dolby Atmos for Headphones stop after windows update: My Dolby Atmos for Headphones stop after windows update. What can we do? https://answers.microsoft.com/en-us/windows/forum/all/my-dolby-atmos-for-headphones-stop-after-windows/05959005-a6ab-46a4-bbf6-c1e773abc3e5
  3. Dolby Atmos code for Headphones

    in Windows 10 Updates and Activation
    Dolby Atmos code for Headphones: Hello, I was shipped a download code for Dolby Atmos for Headphones with a product I purchased and its already redeemed. I talked to Plantronics (the company bought from) and they told me that I should reach out to MS as, according to them, MS is the one that issues the...
  4. No option to enable Dolby Atmos for Headphones?

    in Windows 10 Drivers and Hardware
    No option to enable Dolby Atmos for Headphones?: I had Dolby Atmos for Headphones working on an old PC. I decided to upgrade and when I did I realized I was no longer able to select Dolby Atmos for Headphones in my spacial sound settings. I installed the app and when I did, the Spacial Sound setting changed from "Dolby...
  5. Dolby Atmos for Headphones

    in Windows 10 Software and Apps
    Dolby Atmos for Headphones: I had an issue so did not get to use my trial. Anyway, it is on sale and I wanted to ask if it is a gimmick or if it is something that has made a real difference for anyone? I have Dolby Digital Plus and that really helps. They say to turn off all virtualization software such...
  6. Latest update seemed to have broken Dolby Atmos

    in Windows 10 Drivers and Hardware
    Latest update seemed to have broken Dolby Atmos: OK... Before I begin, please don't give me the standard textbook answers that you guys give to people who have obviously never used a PC before. I have been building my own for over 20 years now and I also work in the consumer electronics industry. This is an honest problem...
  7. DOLBY ATMOS - Feature Broken

    in Windows 10 BSOD Crashes and Debugging
    DOLBY ATMOS - Feature Broken: Hello, I have a windows 10 PC which is fully up to date but have an ongoing issue with integration of Dolby Atmos. When I select "Dolby access for home theatre" it simply doesn't activate. And trying to activate it via the configuration spatial sound menu results in the...
  8. Dolby Atmos for Headphones ne veut pas se telecharger (Translator: Dolby Atmos for...

    in Windows 10 Drivers and Hardware
    Dolby Atmos for Headphones ne veut pas se telecharger (Translator: Dolby Atmos for...: Bonjour à tous, J'ai un soucis, ayant récement acheté le Plantronic RIG800HD avec Dolby access offert, j'ai pu activer et télécharger sans aucun problème. Mon problème est le suivant : Lorsque j'essaie à partir de Dolby Access de télécharger Dolby Atos for Headphones, il y...
  9. Dolby atmos for headphones - cant enable in options..

    in Windows 10 Drivers and Hardware
    Dolby atmos for headphones - cant enable in options..: After latest insider update, and after reinstalling dolby atmos through store, i cant enable spatial audio option..iit only allows to select "none"..It worked before..Does anybody have same problem 84223
  10. Dolby Atmos for Headphones

    in Windows 10 Drivers and Hardware
    Dolby Atmos for Headphones: Hello, I was excited for the Creator's Update in large part because of the addition of Dolby Atmos for headphones. However, after installing Dolby Access and the required additional content, I see that I will only have a 30-day trial. I was under the impression this was...