Windows 10: Don't know BitLocker key for bought SSD

Discus and support Don't know BitLocker key for bought SSD in Windows 10 Software and Apps to solve the problem; Recently my laptop ran into problems and I couldn't start it up and had to resort to reseting it. Before doing so, I took out my D drive SSD which I... Discussion in 'Windows 10 Software and Apps' started by KFC Manager, Sep 30, 2024.

  1. Don't know BitLocker key for bought SSD


    Recently my laptop ran into problems and I couldn't start it up and had to resort to reseting it. Before doing so, I took out my D drive SSD which I bought after buying laptop in hopes of stopping the data from being deleted for some reason, I was not able to backup any data before reseting laptop. I have now reset my laptop and plugged back my SSD. However it's now locked behind a bitlocker key which I don't have. I have the key for my C drive on my microsoft account but that's the only one I have.I now can't access anything on my SSD, any help please.If I can't recover the data on the SS

    :)
     
    KFC Manager, Sep 30, 2024
    #1
  2. H Parada Win User

    Help unlocking a SSD, BitLocker key missing

    Hi all,

    I have a Dell laptop I bought in 2017 which I am having issues with and does not show up on the list of devices on my Microsoft account.

    How can I find it so the I can get the key for BitLocker and unlock the SSD?

    II am trying to savage my data from the SSD.

    Thanks
     
    H Parada, Sep 30, 2024
    #2
  3. Xylee Del Win User
    Xylee Del, Sep 30, 2024
    #3
  4. Tim B 79 Win User

    Don't know BitLocker key for bought SSD

    Recorded BitLocker Key / Swapped Drive / Permanently lost BitLocker Key?

    The gist: Lenovo support recommended a drive swap (from corporate computer with broken screen to temporary one). Initially, the BitLocker key worked and now it fails. IT told me it cannot be salvaged.

    Computers: Corporate Windows Lenovo ThinkPad P15 Gen2's and we use "Intune."

    Steps:

    1. I'm instructed by IT & Lenovo to send my computer in for repairs seemingly unrelated to the hard drive (monitor completely black with power on). Lenovo warns "ANY" repair can destroy all data and recommends a drive swap. Confirm with 3 Lenovo representatives this is okay for relative novice.
    2. Record BitLocker key and perform the swap.
    3. Restart temp computer, input key on blue screen and everything's good but Microsoft Teams.
    4. Repeat step 3.
    5. Restart temp computer, input key on blue screen and Teams works.
    6. Restart temp computer and BitLocker no longer accepts the key.
    7. Lenovo sends back fixed computer. Install original SSD. Screen is fixed, but BitLocker no longer accepts the key.
    8. My Account shows two devices -- with the same name -- associated to me. The "Inactive" one has my recorded key. The "Active" one says, "No BitLocker recovery key found for this device."
    9. IT says BitLocker keys should rotate when doing what I did. Initially, they failed to rotate -- the reason why steps 3 - 5 "worked." Then, the rotation happened -- step 6 -- but the new BitLocker key wasn't saved anywhere. I am currently assuming they would have checked something like the Azure Active Directory.
    10. Part of me doesn't believe the BitLocker key couldn't have been saved anywhere. I know what I did isn't typical for an employee, but still there have to be a lot of drive swaps in the world -- saving BitLocker keys can't be this fragile.
    I know this is long and appreciate any assistance. Have a good year in any event.

    Sincerely,

    Tim
     
    Tim B 79, Sep 30, 2024
    #4
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Don't know BitLocker key for bought SSD

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