Windows 10: Double charge for Solitaire

I paid $14.99 for a year for Microsoft Solitaire on my PC on October 20, 2019 and now it is asking me to pay again.

:)

 

Microsoft Solitaire is not working

Hi,

I need more information about your concern. Is there any error message/code after Microsoft Solitaire fails to launch? Since the steps you have tried did not work, I suggest that you reinstall it instead. Follow the steps below:

• Open Windows PowerShell as an administrator. (Type PowerShell in Start menu search box, right-click and select Run as administrator)
• Type the following command and press Enter "Get-AppxPackage *solitairecollection* | Remove-AppxPackage"
• You can close the PowerShell window and restart your device.
• Open Store app and search for Microsoft Solitaire Collection and download the game.

Looking forward to your response.

 

Microsoft Solitaire events crashed

Thank you for the information. It turns out that the twinapi.appcore.dll files are corrupted, that's why you're getting the said error message. We suggest that you uninstall Microsoft Solitaire Collection on your computer, and then perform
the following steps:

• Press Windows key + R to open Run.
• Type WSReset.exe and hit Enter.
• Open Windows Store and install Microsoft Solitaire Collection.

Once done, kindly check if the game works for you.

We'll keep an eye on your update.

 

solitaire not loading

Hi Edwin,

Microsoft Solitaire Collection may not load on your computer due to a network connection failure or if the game is corrupted. To properly isolate your concern, kindly answer the following questions:

• Are you trying to play the Microsoft Solitaire Collection via an app or a web browser?
• Are there any error messages when you tried to play the game?
• Did the issue start after an update?
• What steps have you tried so far to resolve the issue?

If you are using the app version of the game, you may perform the suggested solutions on this

link to resolve the issue.