Windows 10: Dowloading software onto a surface pro 6

Discus and support Dowloading software onto a surface pro 6 in Windows 10 Customization to solve the problem; I recently had to restore my surface pro 6 to factory specs. I had a piece of software on it before I had to restore windows 10 and of course it was... Discussion in 'Windows 10 Customization' started by MoloughneyMOLOUGHNEY, Apr 13, 2019.

  1. Dowloading software onto a surface pro 6


    I recently had to restore my surface pro 6 to factory specs. I had a piece of software on it before I had to restore windows 10 and of course it was deleted. The problem is I can't load the software back. I have successfully downloaded this software on other versions of windows without a problem.

    I have loaded internet explorer onto the surface pro and have downloaded Java as well. Any suggestion would be greatly appreciated

    :)
     
    MoloughneyMOLOUGHNEY, Apr 13, 2019
    #1
  2. Hidehiro NAGAOKA, Apr 13, 2019
    #2
  3. Roohi_Taj Win User
    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Apr 13, 2019
    #3
  4. MsIda Win User

    Dowloading software onto a surface pro 6

    Surface Pro 2 Bluetooth non-compatibility with iphone 6

    Hi Kiran,

    Thanks for the information.

    I uninstalled and re-installed the Bluetooth in my Surface Pro 2 successfully.

    The 2 devices paired successfully too, the Surface Pro 2 shows that it's connected to the iPhone 6 Plus, and the iPhone shows that its connected to the Surface Pro 2.

    Although the Hotspot is switched On, it's not connecting with the Surface Pro 2, ie. the blue line is not flashing on the top of the iphone screen saying "Personal Hotspot: 1 Connection".

    Any other suggestions, and please remember I run Windows 10 on my device, and my iPhone 6 software is always updated to the latest version.......

    Thanks in advance,

    Kind regards

    Ida
     
    MsIda, Apr 13, 2019
    #4
Thema:

Dowloading software onto a surface pro 6

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