Windows 10: Downloaded files won't display thumbnails when I connect my phone via USB

Hello, i am running windows 10 with a Motorola MotoG Stylus 5G. My laptop displays images on it just fine. The issue is when i connect my phone via USB for file sharing. The images I downloaded to my phone will not display thumbnails. Images people sent me for example or pictures i downloaded from the internet. Images taken from my camera phone do display thumbnails.What could be the issue? I have tried all the other methods to display thumbnails and clearing some cache etc but this seems to be a different issue as it only effects downloaded files.Any help is greatly appreciated.

:)

 

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SOLVED. It was a well-hidden setting to change the USB type.

I have a new phone running Android Oreo. I have taken a few test photos and a couple of test videos. Some have been saved to the phone's internal storage and some to an SD Card.

I have connected the phone to a W10 computer using the USB cable supplied with the phone. Windows identifies the phone correctly and automatically installs the driver and the phone is then correctly listed in Explorer. If I click on the phone in Explorer, Windows displays a message "No files on this device" and consequently the file section of the Explorer window is empty. The phone displays that it is being charged from the USB port. Therefore it would seem that both Windows and the phone are reporting that the USB connection is working as expected.

My previous phone was a Windows phone and as expected the phone worked seamlessly with Windows computers. I am still finding my way around Android so I may have missed something obvious. The instruction in the phone User Guide is simply to "......connect the phone to the Windows computer using the supplied USB cable and after installing the drivers the files and folders on your phone will be accessible.....".

Well that does not seem to be quite correct....*Sad

Thanks for any suggestions.

T.

 

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