Windows 10: downloading driver for HP Envy 5000 printer

I have tried to down load the driver for a HP Envy 5000 printer and I get a pop up which says virus scan failed. DSOne.exe can someone help please

:)

 

Unable to print using HP Envy 5055 printer

Hi Franco,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to print using HP Envy 5055 printer. I’ll certainly help you with this issue.



However, please let us know:

• Are you facing this issue only while printing Excel documents?
  
• Do you receive any error code/message?
  
• Were you able to print documents earlier?
  

Meanwhile, I would suggest you to try running
HP Print and Scan Doctor on your computer this will diagnose the issues with Printing.



You may also want to try reinstalling the drivers from HP website:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768. Try installing the recommended drivers and check.



For additional information, see
HP Windows 10 Support Center - Printing and

Fix printer connection and printing problems in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

HP Envy 5530 Printer Software won't install


I suggest you to kindly update your printer driver of HP Envy 5530 from official hp printer site. While downloading printer driver select proper printer model. Then install it. If will really help you out to solve your problem. if you are still not able to get the solution then please contact to HP Printer Technical Support Experts at 1-888-924-5460

 

Windows 10 and HP Envy 5660 Printer

Recently updated to Windows 10 from Windows 8.1. I have HP Envy 5660 All-in-one Printer. I have not been able to connect this printer to my laptop on my home network since the upgrade. I can print on it from my desktop, phone, and ipad.

I have tried the following:

• Downloaded and redownloaded software and driver for printer
• Checked compatibility with HP site, and says my printer is compatible
• Downloaded driver for Windows 8.1 and installed it in compatibility mode as suggested
• Troubleshooting printer many times to no avail

Printer shows up in my home network in Control Panel, but says "not connected" or sometimes "offline". Have spent hours trying to resolve this issue. Is there a solution? Or do I need to go back to Windows 8, and wait until Windows 10 has the drivers I need.
Is the problem with Windows 10 or with my HP printer? Very frustrated!!!!