Windows 10: downloading embroidery designs

I have an Asus laptop that is in Microsoft Safe Mode. I am trying to open files on my thumb drive. It is asking for a Windows app. Any clues of what I need?

:)

 

Windows 10, downloading machine embroidery designs with JEF extension

I use the Janome 350 embroidery machine. I have not been able to use any design downloads from the internet sites I use since downloading WINDOWS 10. All worked beautifully in Windows 7: download from website, save to computer, save to USB under Janome
design file, JEF, transfer onto embroidery machine, JUST FINE.

Due to this issue, I cannot sew/embroider any new designs. When I download I get a message, "how do you want to open this file?" At that point nothing happens to open the file.

I know (found out after downloading Windows 10 and too late to reinstall Windows 7) that reading the 3 digit JEF (or any 3 digit) was a problem, "Something couldn't read something." I have been advised not to re-download Windows 7, but I have my product
key if MICROSOFT says to do so.

Please help me solve this problem. Exact step by step instructions, directions where to go to get help if needed, and please use simple non-computer language

 

Unable to open Embroidery Designs

Hi Carol

Are your Embroidery designs in the PES file format and have you installed the appropriate Embroidery software?

If you go into that software and open those Embroidery designs from inside that software, are you successfully able to do that, rather than double clicking one of those files?

 

Windows 10 won’t read my embroidery designs

I have windows 10, i download embroidery designs, you have to pick a format which is jef, i download them into an Embroidery file then a file fir the company I brought them from. They go automatically to adobe reader which wont read them, if I change them
to word they wont encode they and unreadable, microsoft spent hours remote looking but cant solve it, the embriodry site im on the ladies say they can. Im really confused, is there a windows site i can get answer ive just brought s new embroidery machine
and wont be able to buy designs

thanks jenny