Windows 10: Driver Power State Failure on restart, shutdown, sleep

Discus and support Driver Power State Failure on restart, shutdown, sleep in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello Windows Ten support, Ever since I upgraded from Windows 10 Pro v1809 to v1903 I receive a BSOD Driver Power State Failure when I restart,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JDubbedN, Jan 23, 2020.

  1. JDUBBEDN
    JDubbedN Win User

    Driver Power State Failure on restart, shutdown, sleep


    Hello Windows Ten support,

    Ever since I upgraded from Windows 10 Pro v1809 to v1903 I receive a BSOD Driver Power State Failure when I restart, shutdown or sleep. My computer attempts to shutdown and after about 5-10 minutes I receive the BSOD. This problem did not happen in Windows 10 v1809. I did upgrade to v1909 and problem persists. Returning back to v1809 resolves the problem. I am now currently on v1909 and outside the roll back window to go back to 1809.

    What I have done to attempt to remedy the BSOD. After searching the web for this specific BSOD many referenced that it is related to a bad driver or corrupted operating system. I have done the following.

    1. Performed a Windows 10 repair install
    2. Performed chkdsk /r
    3. Performed DISM /Online /Cleanup-Image /CheckHealth
    4. Reinstalled graphic card drivers to newest non-beta drivers
    5. Checked all devices in device manager and made sure none were checked to allow computer to save power under power management
    6. Changed power plan to different power plans
    7. Removed all removable USB devices
    8. Performed SFC /scannow
    9. Boot into safe mode
    10. Boot into diagnostic startup

    The only times I have been able to temporarily fix the problem was by either 9. booting into safe mode or 10. booting into diagnostic startup. Both times the computer shutdown properly. This makes me think there is a windows service causing the BSOD. So I went through a long process of elimination with loading into "normal startup" and then disabling 50 windows services at a time until I found a batch of 50 where the computer would properly shutdown. Then I would split that into two 25 services groups and then split it again. Eventually making it down to about 10 services and then all of a sudden the bad service causing the BSOD seems to disappear or maybe there are more than 1 windows services causing this problem or a combination of services that will cause the issue. I end up empty handed and start the process over just to hit a wall again. But I am convinced it is a Windows service of sorts since my computer shuts down just fine in safe mode and diagnostic startup.

    Additional information I thought of.

    1. I did perform a complete hardware diagnostic using PC Doctor and it did not report any problems with the computer
    2. Also performed additional ram testing using memtestx86 over night and nothing failed
    3. Samsung Magician software states my SSD is in "Good" drive condition with the latest firmware installed with 9.9TB written. Smart shows everything is OK. AHCI activated, TRIM enabled, RAPID mode on, over provisioning enabled.

    I have attached the V2 log collector 1.09. Please let me know what else you need. Thank you.

    - - - Updated - - -

    For some reason I can no longer edit the OP. Please see link below for memory dump.

    MEMORY.DMP - Google Drive

    :)
     
    JDubbedN, Jan 23, 2020
    #1
  2. FATSISHOBBIT
    FatsisHobbit Win User

    Driver Power State Failure on Sleep, Hibernate, Restart or Shutdown


    Hi,

    Every time I try to put put my laptop to sleep, hibernate, restart it or shutdown, it stalls for about 10 minutes before giving me a Driver Power State Failure.

    Having installed "WhoCrashed" and "Windbg", I was able to determine it was related to "ntkrnlmp.exe", "ndis.sys", "raspppoe.sys" and a vpn driver at one point or another. I "believe" I managed to uninstall the offending vpn driver but of course still overall have the same issue.

    This appeared to occur while trying to do a windows update last week but I can't be sure. I presume, there is a out of date or corrupt driver but just can't seem to determine which one.

    Many thanks in advance,

    Hob
     
    FatsisHobbit, Jan 23, 2020
    #2
  3. ROSE CAL
    Rose Cal Win User
    driver power state failure help!

    Hi,

    It is possible that the error Driver Power State Failure you received is can be caused by
    the driver itself or power settings.
    To address your issue, we suggest that you follow the steps shared by S M Mahmudul Hasan
    on this thread on how to troubleshoot Driver Power State
    Failure.

    Keep us posted if you need additional help.
     
    Rose Cal, Jan 23, 2020
    #3
  4. PRANAVMISHRA5582
    PranavMishra5582 Win User

    Driver Power State Failure on restart, shutdown, sleep

    PranavMishra5582, Jan 23, 2020
    #4
Thema:

Driver Power State Failure on restart, shutdown, sleep

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