Windows 10: Driver update failure via Device Manager in Safe Mode -

Confronting with a series of Windows 10 driver update issues recently. The most recent one is as follows:

Managing to update the graphics drivers 2 graphic interfaces: an AMD Radeon R5 M335 and an Intel HD Graphics 520 - integrated of my PC via Device Manager with the following steps: all operations were donein safe mode with Internet access enabled

1. Uninstalled previous drivers via Control Panel - Programs and Features. After this step, graphic interfaces were shown as "unknown devices" with yellow exclamation marks in hardware list.
2. Right-click the "unknown device" referring to the AMD Radeon interface and choose "update driver", and go to "search automatically for updated driver software", after a short process of install drivers Windows goes to the following result:


3. Same result via "browse my computer for driver software" and then "Let me pick from a list of available drivers on my computer". The "AMD Radeon R5 M335" would appear in the display adaptor driver list, but with a warning sign "This driver is not digitally signed." Disabling driver signature verification by enabling test-mode command "bcdedit /set testsigning on" makes no difference.

4. Checked the setupapi.dev file under c:\windows\inf, looked for all the files with error messages "cannot find the file" as they are expected to be copied over to c:\windows\inf, but none of the files could be found anywhere on local hard drive.


Ran full-scan for virus windows defender, scan for system files "SFC /scannow" command, scan for hard disk chkdsk command and memory diagnostics with windows tool and memtest86, no issue found.


Any suggestions would be appreciated.


Kind Regards


SYCC1

:)

 

explorer.exe will not run other than in safe mode


MS suggests:
Once your PC is in Safe Mode, reinstall your display adapter driver.

• Type device manager into the search box on the taskbar, and then select Device Manager.
  
• Expand Display adapter.
  
• Right-click the display adapter and select Uninstall > OK.
  
• Restart your PC.

 

Cannot update driver in Safe Mode

Hi,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to resolve the issue.

Before we proceed, I would like you to provide the information stated below:

Did you try to update your driver in Safe Mode or Safe Mode with Networking?

If you tried to update your driver in Safe Mode, the driver will not updated through Windows Updates or Intel device updater as you will not be connected to the internet in this mode.

I would suggest that you follow the method below and check if you are able to successfully update your graphic driver.

Uninstalling and Downloading driver.

• Right click on theStart Menu and select
  Device Manager.
• Open Device Manager, double click to expand Display Adapter.
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.
• After you have successfully uninstalled the driver, visit the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Note: You can perform this method from your normal desktop mode.

Hope this information helps.

 

Cannot update driver in Safe Mode

Hello Vanessa,

Yes, I did all of the directions like you said. I went in Safe Mode and Uninstalled the driver (including the driver software) after I did then I rebooted where I was not in safe mode and updated. It then told me that Windows could not complete the update
at that time. I don't recall the error code, or if there was even one. If I try to update using Intel's Update Software it tells me there is a update available for my driver, but when I install it it tells me that it is not compatible with my computer. I have
even tried going on my computer manufacturers website and there is no display drivers available there. I am at a loss here. Is my display driver now unsupported?

Thank you!