Windows 10: Driver updates adn audio device issues

Discus and support Driver updates adn audio device issues in Windows 10 Drivers and Hardware to solve the problem; I installed (3) recommended Intel driver updates on Tuesday October 9th. They completed successfully. But since them, I have two issues: 1) The Dell... Discussion in 'Windows 10 Drivers and Hardware' started by JaredPriceAST, Oct 11, 2018.

  1. Driver updates adn audio device issues


    I installed (3) recommended Intel driver updates on Tuesday October 9th. They completed successfully. But since them, I have two issues:


    1) The Dell Audio device/microphone is not detected and does not work ( no sound, no way to configure it)


    2) When I reboot I get a pop-up window error message of the nature: "Unable to start the Blue Stack…"


    3) When I plug in an external speaker (min-plug device), nothing happens. No detection and usual pop up configuration, no sound,,,nothin



    What to do?

    Thanks

    J R Price


    Note: I can get sound from my external Dell monitor (which is connected over HDMI)

    Note2: Bluetooth Keyboard and Mouse are working.



    And from Dell support assist, these are drivers installed on 10/9

    - Intel Rapid Storage Technology Driver and Management Console - A09 - 28 MB - Recommended - Installed

    - Intel HD Graphics Driver - A12 - 338 MB - Recommended - Installed

    - Intel Management Engine Components Installer - A01 - 107 MB - Urgent - Installed



    Also from Windows installer there are two Quality updates on 10/9


    My system:


    OS Name Microsoft Windows 10 Home
    Version 10.0.17134 Build 17134
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model XPS 13 9350
    System Type x64-based PC

    :)
     
    JaredPriceAST, Oct 11, 2018
    #1

  2. Audio device issue

    Hi Venu,

    Incompatible audio device drivers are known to operate against the method that Windows 10 follows. First, uninstall the audio driver, then follow these steps to resolve the issue:

    • Right-click on the name of your PC at the top of the list of devices in
      Device Manager
      .
    • Select Scan for hardware changes to reinstall the device driver, or download and install the latest version from the manufacturer’s website.

    Let us know how it goes.
     
    Aileen Alf, Oct 11, 2018
    #2
  3. Dolby Audio driver

    Hi Joseph,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    Do let us know the following to assist you better with this issue:

    • What is the complete error message of this issue?
    • When are you facing this issue with the drivers?
    • Have you installed all the latest drivers from the manufacturer's website for current operating system?

    I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

    Step 1: Uninstall the Audio driver.

    Steps:

    • Press Windows + X keys from the keyboard, click on Device Manager.
    • Expand Audio inputs and outputs, right click on the driver and click on
      Uninstall.

    Step 2: I suggest you to manually install the latest audio drivers and check.

    Download the latest drivers from: Lenovo Support for g500

    Select the driver and operating system to download.

    Refer to the article by Andre Da Costa to install the latest driver:

    How to: Install and Update drivers in Windows 10


    Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.
     
    Deepika Gowda, Oct 11, 2018
    #3
  4. Driver updates adn audio device issues

    Audio breaks down after updating the audio drivers on Windows 10

    Hello Thomas,

    As you are facing issues with accessing the audio sounds after updating the audio driver, we will help you with this issue.

    Provide us additional information to assist you better with this issue:

    • What is the make and model of your device?
    • Is this issue confined to accessing sounds from any specific video on your device?

    This issue might have occurred due audio driver issues. Let us try the below troubleshooting steps and check if it helps.

    Step 1: Rollback the audio drivers to previous version as the issue persists after updating the driver and check if it helps.

    Press Windows + X keys from the keyboard, click on
    Device Manager, expand the audio driver, right click on the driver, select
    Properties. Under Drivers tab click on
    Rollback Driver
    (If enabled)

    Step 2: Fix the driver issues.

    Press Windows + X keys from the keyboard, click on
    Device Manager and on Scan for hardware changes.

    Step 3: I suggest you to refer to the Microsoft help article about sound issues and check if it helps.

    Fix sound problems

    Hope it helps. Update us if you are still facing issues with accessing the audio, we will be happy to help you.

    Thank you.
     
    Deepika Gowda, Oct 11, 2018
    #4
Thema:

Driver updates adn audio device issues

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