Windows 10: Driver won't install, Code 28

I'm trying to plug in a a scientific camera to my laptop and in the Device Manager it gives me the "Code 28: The drivers for this device are not installed" issue. I'm trying to use a ThorLabs Scientific Camera, and I went to their site to download the software and drivers associated with my device, installed them and nothing changed. I then talked with their technical support and we tried it again but also with an older software as well.
The camera works fine with other people's computers and I can still use the USB ports that I'm plugging the camera in. So I'm pretty sure it's not a hardware issue. When I try to browse for the driver on my computer via the Update Driver button, it never finds the associated drivers, is that supposed to happen? I did this after I attempted to update the drivers via the software. Will it purposely not find a driver if I already used that driver to update it? I'm not really sure what else I could try, other than maybe resetting my laptop and trying it again? I'm still not sure that this would guarantee the drivers install correctly...

:)

 

The drivers for this device are not installed. (Code 28)

Before i did all in place upgrade the previous it works fine except the windows got so many corrupt updates
but after i did upgrade win10 build i got this problem error 28
so it means that the missing driver is because the driver is not compatible with this windows version?

so i dont think step 5 in the link will the problem? because the hardware works fine in the previous windows version/build
already did step 1 to reboot but the problem still exist
and for step 4 i already check win update but no result,did searching but didnt found the patch/pack to solve this problem

as for step 2 and 3, i hope you can guide me how to find the driver. im tootaly noob here. i dont even the function of each driver that i downloaded. is it intel chippset driver that cause this problem?
Sony Asia Pacific
there is plenty driver in the list but i didnt know which is the right one

Attachment 61334

^the problem, everytime i plug a device on the usb hub, it will appear on the unknown device

 

The drivers for this device are not installed. (Code 28)

Hi there

Go to the EVENTS panel and you should see something like this : (note this is just an example from my system - your's will be different of course).






Now with the Vendor info you should be able to google for the proper driver - or at least get the hardware vendor ID from which you can go to a website.

Search on the characters between the \...and \ symbols or even just the first bit until you find a match.

Cheers

jimbo

 

base system device driver error code 28

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

The Code 28 refers - The drivers for this device are not installed. (Code 28)

Recommended resolution - Install the driver

you may be prompted to provide the path of the driver. Windows may have the driver built-in. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

Follow the steps below.

• 
  Press Windows+ X, and select Device Manage.
  
• 
  Now expand the devices and check if you are getting any exclamation or cross marks with the devices listed. Right click the device to view the properties of the device and click the
  Driver tab, and then click Update Driver to start the
  Hardware Update Wizard. Follow the instructions to install the driver.
  

You may also refer to the below mentioned link -

How to: Install and Update Hardware Drivers in Windows 10



If you do not get any driver listed to perform the update then I would suggest you to visit the manufacturer web site, download and install the latest drivers for your System.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.