Windows 10: Drivers needed for a Samsung mSATA 512GB SSD (PM841 ??)

OK so I need a storage controller for my motherboard.

So where would I get that from?

My laptop is on this link:
13.3 Series 7 Ultra Notebook 128GB SSD NP740U3E | Samsung UK

The documentation is here:
http://downloadcenter.samsung.com/co...Manual_eng.pdf
Unfortunately it fails to mention the word "motherboard"
But the "main chipset" is Intel HM76 - is that the same thing?

If so is that something I need to download from Intel?

 

Would I get that from Intel or from Samsung? (Or Microsoft?!)

 

Samsung, under your Notebook drivers, if its available. It may be part of the chip-set (motherboard) drivers.

 

To get clear I would need special drivers for my exact model of PC, rather than find the correct chipset drivers on Intel.com, yes?

If so I have a problem because there don't seem to be any drivers or downloads for my model (NP740U3E-S04UK) on 13.3 Series 7 Ultra Notebook 128GB SSD NP740U3E | Samsung UK...

 

If you boot from your USB thumb drive, and don't get that message, that changes things. To me it means its looking for drivers for the external optical drive, not the mSATA drive.
Those messages just tell you enough to start scratching your head wondering why? Not nearly enough info to nail down what it wants.

 

1. Which model do I have?I have opened the back of my Samsung laptop to look at the SSD. I still can't work out what the "model" should be that I need to use to identify on the Samsung site.

I took the back off the Samsung laptop in any case.Here is what the label on the 512GB SSD says:

P/N: MZMTD512HAGL-00000
S/N: S155NEAD602062
Model: MZ-MTD5120/000 KCC-REM-SEC-MZ-MTD5120
WWN:50025385503B7D35 1313 REV 0 F/W DXT4200Q
Rated: DC+3.3v = 1.9A Samsung Electronics Co., LTD
Product of Korea

However, from my previous notes I have
"PM841 Series MZMTD512HAGL-00000 mSATA 512GB SATA III MLC Internal SSD"





The problem is that Samsung talks about models like:





2. How do I run Samsung's software?Also, it looks like I need to run Samsung's "Magician" software.From what I can see I need to run it from DOS.- How do I boot the PC into DOS? - Can I just use the Windows 10 recovery memory stick I created with MediaCreationTool.exe, and use the Command Prompt that it creates?

Is it "MZ-MTD5120/000" or "PM841 Series"

Or do I need to create a special bootable DOS memory stick?

I have tried getting Rufus (v2.12) to turn a memory stick into a bootable drive, but that doesn't seem to work either (i.e. I keep getting back to the screen called "All boot options are tried. Press <f4> " etc)

With thanks

J

 

Microsoft Support pointed me to these links:
http://www.samsung.com/semiconductor.../consumer.html

1.
I was trying to run Samsung's Magician Software. (on Tool & Software | Download | Samsung V-NAND SSD )
...And from what I could see it looked like it needed to be run from a DOS window.
I managed to create a bootable memory stick using FreeDOS (with Balder)
But when I tried to run Magician it, it says it needs a win32 enviroment. Does that mean *not* DOS?
Or a different version of DOS?

2. So I tried to run Magician from the Command Window that the Windows 10 recovery DVD gives you during setup.
But it says that the file is "not compatible with the version of Windows you're running"
Fwiw, if I type VER from that command prompt I get: "Microsoft Windows [Version 10.0.14393]"

If I could only find the actual driver I need for that SSD... :^(

 

Looking at the software installation guide, it needs to be run from Windows. And your Windows 10 Recovery DVD was likely created from 64 bit media. It wants a 32 bit Windows environment.

 

Yes my original PC was x64 bit Windows.
OK so if I build a Windows 10 Recovery DVD with 32 bit media, that might be worth a try, yes?

 

OK I managed to get Samsung's Magician software to run by using a 32 bit version of Windows 10 Recovery on a memory stick. However, although it can see that I have another drive, it is still failing to read the SSD.

It seems I need some sort of driver from Samsung (if not an SSD driver then a "storage controller driver" - whatever that is!). I spoke to Microsoft 2nd level of support and they thought it would have to come from Samsung not Intel. However my problem is that Samsung are refusing to help, I think because the SSD not the original 128GB SSD that came with my PC but was a 512GB SSD which even though it was also made by Samsung, they are washing their hands of it, saying that only the "system manufacturer" (who is that if not Samsung?!) can help.

What also does not help is that Samsung does not appear to offer any downloads at all for my laptop - a Samsung Series 7 Ultra Notebook - (model NP740U3E-S04UK) that I bought in 2013.

Conclusion:
I think I need a storage controller from Samsung(??) but I have no idea how to find it.

It's starting to look like my 512GB SSD may possibly be faulty, but all I'll say is that it was certainly working (albeit corruptions happened) right up to the moment when I tried to re-install Windows 10!

Any suggestions?

 

Apologies I may have skipped over your suggestions.

This is the information I have about my latop:

>>>
Samsung Series 7 Ultra Notebook 128GB SSD 13.3" [laptop]
Model: NP740U3E-S04UK
S/N: JCJN91HD600021Z
Processor: Intel Core i5 - 3337U (1.8GHz up to 2.7GHz, 3MB L3 Cache) GHz: 1.8GHz <== Samsung's Magician software said
Socket: 0 <== Samsung's Magician software said Data width:
64 <== Samsung's Magician software said
BIOS: AMIBIOS Version P07ABW.650.1402... (American Megatrends Inc.) <== Samsung's Magician software said
Serial no: JCJN91HD600021 <== Samsung's Magician software said
Chipset: Intel HM76 Express (motherboard??!)
Motherboard: Serial number: 123490EN400015 <== Samsung's Magician software said

Samsung's Magician software said:
DMI:
Product: 730U3E/740U3E
Version: P07ABW
S/N: JCJN91HD600021

RAM: 6GB DDR3 System Memory at 1600MHz (on BD 2GB + 4GB x 1)

Hard Drive:
- WAS: 128GB Solid-state Drive

- REPLACEMENT SSD:
512GB mSATA Samsung
("PM841 Series MZMTD512HAGL-00000 mSATA 512GB SATA III MLC Internal SSD").
Printed on the SSD label:
P/N: MZMTD512HAGL-00000
S/N: S155NEAD602062
Model: MZ-MTD5120/000 KCC-REM-SEC-MZ-MTD5120
WWN:50025385503B7D35 1313 REV 0 F/W DXT4200Q
Rated: DC+3.3v = 1.9A
Samsung Electronics Co., LTD
Product of Korea
>>>

A couple of things worry me:
A) Is it okay to install a firmware update from DELL rather than from Samsung?
B) My windows was 64 bit. Does it matter if I have to install a firmware update using 32 bit software?

To get clear, I don't yet know how to install this firmware update but in order to get Samsung's "Magician" software to run, (which didn't help but at least I got it to run!) I had to create a 32 bit Windows 10 Recovery drive and boot from it, rather then 64 bit Windows.

Many thanks

J


EDIT:
I have been in touch with Digicare her in the UK who are authorised by Samsung and who installed the 512GB SSD for me.
They are now saying "As Samsung do not advise installing Windows 10 due to compatible issues with drivers" and that they are unable to help with this issue.

What a nightmare. I don't really want to go back to Windows 8.1...

I don't really know what I am doing but I am going to try to upgrade the firmware on my SSD. My memory stick is no longer working correctly so I shall re-install the 32 bit version of Windows 10 Recovery on it in order to get a O/S for Samsung's firmware updater "DSRD" to run.

Then I guess I also need to fund a way to update the BIOS of the computer, but I can't work out how to do that...

 

The Samsung site is basically useless. I couldn't figure out how you get to any driver downloads. If I was you, I'd get a screwdriver out and swap drives. Is there an access panel you can remove without having to take the whole bottom off?

 

Yes I had the bottom off yesterday.

Are you saying I should buy a different SSD? That's not going to be cheap - like £175 to £200 ?

[ASIDE: It really is SERIOUSLY irritating how unhelpful Samsung support has been. It seems to me that they are getting more and more like their arch enemies Apple every day. They make nice kit but dumb things down, patronise everyone, and fail to support users adequately. Frankly it's pretty disgusting. I don't think I want to buy Samsung again.]

 

Just put the original drive back in. Then have another go at installing Windows from your "thumb drive". If the 128 gig shows up normally you know the other drive is broken and it was the issue all along. If the 128 gig drive also shows up as 0 gig, something else is going on and its not the drive that's at fault.

 

OK that makes sense. I was worried that Digicare may have wiped the 128GB SSD whilst transferring everything onto the 512GB SSD, but maybe that won't matter.

OK I'll try. "Watch this space".