Windows 10: Dropbox promotion - Is it happening via Win10 or HP?

A friend bought a new HP TP01-1050, i5, Windows 10 Home PC from amazon and I'm setting it up for him. While using the PC, a Dropbox promotion popped up and the popup did not have any way to close it except to click the "OK" button which I guess is "OK to install Dropbox". I had to get rid of the popup by opening up Task Manager and doing an "End Task" for Dropbox. But that will be too much for my friend to handle.

Googling, I see that Dropbox may come pre-installed on some HP and Acer PCs. But it is not listed in Win10's Program & Features so it is not pre-installed on my friend's HP PC. Nor is there a Dropbox promo listed in Program & Features.

In Program & Features, I had previously removed everything not normal except for three HP programs. The Dropbox promotion popup happened after that.

So now I'm not sure whether the Dropbox promo popup is being caused by the Win10 that came installed on the HP PC or maybe from one of the 3 HP programs remaining.

Anybody have the Dropbox promo popup and know how to get rid of it?

:)

 

Deleting Dropbox

Hello Donna,

As you are issue is concerned to deleting the Dropbox, we will help you with this issue.

• Do let us know the complete error message/ error code of this issue?
• Are you referring to Dropbox icon/ application on Windows 10?

If you are referring to Dropbox app on your device, try the below steps and check if it helps.

Step 1: If the Dropbox is preloaded on your desktop:

• Click Start.
• Click Settings.
• Click System.
• Click Apps & features.
• Select Get Dropbox or Dropbox X GB from the application list, where "X" is the amount of space corresponding to your promotion.
• Click Uninstall.

Step 2: If the Dropbox is a desktop app follow:

• Press Windows + X, click on Control Panel.
• Under Programs, select Uninstall a program.
• Select Dropboxfrom the list of programs, and click Uninstall.

Hope it helps. Provide us additional information if you are still facing the issues with deleting the Dropbox program on your device.

Thank you.

 

Win10/HP Pavillion - PIN "unavailable"

Using Win10 on an HP Pavillion Gaming Laptop

PIN went away. Now when I go into create a PIN I get "Something went wrong. Try again later". The step prior is: Start.>Settings>Accounts>Sign in Options>Windows Hello PIN and it reads "This options is currently unavailable - click to learn more". I
followed the steps suggested, but they don't work

Suggestions?.

 

New Dropbox folder

Hello,

Welcome to the Microsoft Community.

• What is the exact issue you are facing with?

If you are facing any issues with Dropbox, I suggest you to post the query on Dropbox forums for further assistance.

Refer to the below link.

Dropbox Help Center

For any query related to Windows Operating System, feel free to post on Microsoft Community. We will be happy to assist you.

Thank you.